Eh. I have been a nurse for three years and I can get very bitter, dried up, and feel like I need to retire. The demands on nurses are ridiculous and keeping a positive attitude and plastering on a smile does not always happen. It's very difficult to keep customer service on the positive spectrum when you have 10 family members in a room asking you question after question after question about why you're doing this, that, what med is that, this, how come you're not doing the same thing the other nurse did, how come you don't ask the same questions he/she did yesterday, last week. I recently took care of a patient whose family kept a huge notebook with notes on how long the nurses took to give am meds, how long the PCTs took to change the pt's diaper, and what each medicine was that the pt was taking, even though that pt has been taking the exact same meds for years. All of this was done while recording each person's name and title. Obviously, they were not happy with the care they received because we just did not live up to their standards. I worked retail for 10 years before I became a nurse and the "customers" in nursing and retail are extremely different. It's hard being a nurse and keeping people happy all the time. To say that customer satisfaction is not important is inaccurate. But, is it the whole of what nursing is about? No. Being a nurse goes beyond what anyone else sees. The behind-the-scenes action (i.e. making sure med errors don't happen, finding resources for support for that raped pt, finding resources for that pt who really does not have any financial means to continue with his care, etc.) is mind-blowing and exhausting.
My point? Learn the important things needed from those nurses that can help you be a good nurse, listen to their advice, let it go when they are mean to you, report it when they are mean to pts/family, and be the best nurse you can be. In the long run, what really matters is that vulnerable pt's life you are taking care of.