When I had my daughter, more than one nurse made a comment to either me or my family about the type of patient I was.
One, while happily getting something for me, remarked to my husband (when he thanked her for going out of her way to do it) that it was her pleasure to help when his wife was a nice, grateful patient who didn't treat her badly. I was in the bathroom and when he told me that, we were both surprised.
Another nurse told me candidly one morning that she was the lucky one that day who got me as a patient as the nurses were all clamoring to have me as a patient because I had received a reputation. Again, I was puzzled.
Then there was when my son broke his arm really severely and was in the children's hospital for what turned out to be about 48 hours due to needing surgery for it. A nurse made a comment to me that it was a delight to have our family that day, because we weren't demanding.
At the time, I didn't get it. I didn't think I was doing anything extraordinary. Frankly, I still don't think I was. But now that I work in healthcare and now that I have gotten to know so many nurses both in real life and online, I get it. I totally, totally get it.
It's a hospital. It isn't Club Med. And the sense of entitlement that so many feel these days is so pervasive that it's infecting all facets of life.