The Knitted Brow

That's NOT why. Believe me, if they had the money they would give every patient their own PCA w/ unlimited Dilaudid, mini fridge with snacks and personal CNA...actually, and MORE if they had the money. As satisfaction scores are not about healthcare ...

Thanks again! Yes. I concur. Not an easy forum to work with. But I got it now. I think. Thanks!

That's how that works. I'm not Janine but thanks anyhow.

Did you hit the nail on the head or open a can of worms? A rhetorical question. That said, customer satisfaction, or the lack thereof, in healthcare is my passion and I would enjoy having this conversation with you, if interested.

I concur, healthcare is a business and how we pay for the mortgage. However, different from other industries, healthcare is a time-honored profession genuinely dedicated to helping others and OBLIGATED with saving lives and stomping out disease. Desp...

That is the problem and where the burden lays, healthcare is in desperate need of leadership as most healthcare administrators are not leaders but managers who merely facilitate policy between subordinates and superiors. Healthcare needs change agent...

Ah, nope. You're incorrect. HCAHPS, if can believe it, began as an "incentive" to improve healthcare. A slippery slope, which healthcare administrators and pundits took the bait. I could go on, however, it would take some time to explain through this...

By no means is the opposition of rating healthcare a suggestion that patients cannot or should not complain as they are only venting their frustrations, anxieties and feelings of powerlessness. Instead, the opposition is about the administration's kn...

YES! You NAILED IT!

Please believe me when I say that I am not trolling you. I am passionate about this topic and this is what I ask administrators who regurgitate the same mumbo jumbo as you are spewing, "What benefit has rating healthcare produced?" You say more respe...

Reimbursement, as explained in the article is not correct. Actually, it's far from even being close to being correct. It's a LOT more complicated than that but in a very succinct explanation, it is more of a penalty than reimbursement. A penalty whic...

You HIT the nail SMACK ON THE HEAD and drove it in to the HUB with ONE swing of the hammer! You were that effective.

You are OBVIOUSLY an administrator and/or drinking the Kool-Aide or you are OBLIVIOUS to what is going on around you. Healthcare is a time-honored profession genuinely dedicated to helping others that is trusted and OBLIGATED with saving lives and st...

You are CORRECT! However, you have it backwards. Healthcare is a business. That is NOT the problem. Healthcare has always been a business--or how we pay our bill. The problem is RATING healthcare. Why? Because patient satisfaction scores are NOT abou...

"[Healthcare] is our job, not a calling, not an art, but what we signed up for and how we get paid. A job: it just happens that unlike other jobs, we are tasked to 'preserve life, restore health, relieve suffering, limit disability, and reverse clini...

Is it not interesting you do NOT hear your septic crashing patient yelling that you save her live? Is it not interesting that you do NOT hear your septic crashing patient yelling because he fears of dying? Is it not interesting that you do NOT hear y...

I DO(!) dispute that. And say to healthcare workers all the time, "Do NOT drink the kool-aide." No one has a patient's best interest in mind, to include over the patient, other than the healthcare worker giving care to that patient.

That comment is no more than fear-mongering unproven theory and what I call drinking the kool-aide provided by healthcare administrators/pundits. Patients will go to either the nearest facility or a facility they are familiar with. Anecdotal of cours...

Your article is a fair synopsis of a book I published in 2012. The bottom line is healthcare, the ONLY industry dedicated to helping others, has been taken down the wrong track by outsiders and healthcare administrators/pundits are looking the other ...