The Knitted Brow

The Knitted Brow

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All Content by The Knitted Brow

  1. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    That's NOT why. Believe me, if they had the money they would give every patient their own PCA w/ unlimited Dilaudid, mini fridge with snacks and personal CNA...actually, and MORE if they had the...

  2. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    Thanks again! Yes. I concur. Not an easy forum to work with. But I got it now. I think.

  3. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    That's how that works. I'm not Janine but thanks

  4. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    Did you hit the nail on the head or open a can of worms? A rhetorical question. That said, customer satisfaction, or the lack thereof, in healthcare is my passion and I would enjoy having this...

  5. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    I concur, healthcare is a business and how we pay for the mortgage. However, different from other industries, healthcare is a time-honored profession genuinely dedicated to helping others and...

  6. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    That is the problem and where the burden lays, healthcare is in desperate need of leadership as most healthcare administrators are not leaders but managers who merely facilitate policy between...

  7. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    Ah, nope. You're incorrect. HCAHPS, if can believe it, began as an "incentive" to improve healthcare. A slippery slope, which healthcare administrators and pundits took the bait. I could go on,...

  8. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    By no means is the opposition of rating healthcare a suggestion that patients cannot or should not complain as they are only venting their frustrations, anxieties and feelings of powerlessness....

  9. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    YES! You NAILED

  10. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    Please believe me when I say that I am not trolling you. I am passionate about this topic and this is what I ask administrators who regurgitate the same mumbo jumbo as you are spewing, "What benefit...

  11. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    Reimbursement, as explained in the article is not correct. Actually, it's far from even being close to being correct. It's a LOT more complicated than that but in a very succinct explanation, it is...

  12. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    You HIT the nail SMACK ON THE HEAD and drove it in to the HUB with ONE swing of the hammer! You were that

  13. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    You are OBVIOUSLY an administrator and/or drinking the Kool-Aide or you are OBLIVIOUS to what is going on around you. Healthcare is a time-honored profession genuinely dedicated to helping others that...

  14. Nurse Satisfaction comes before Patient Satisfaction

    The Knitted Brow replied to JanineKelbach's topic in General Nursing

    You are CORRECT! However, you have it backwards. Healthcare is a business. That is NOT the problem. Healthcare has always been a business--or how we pay our bill. The problem is RATING healthcare....

  15. Are nurse's all that and a bag of chips?

    The Knitted Brow replied to Nash3222's topic in General Nursing

    "[Healthcare] is our job, not a calling, not an art, but what we signed up for and how we get paid. A job: it just happens that unlike other jobs, we are tasked to 'preserve life, restore health,...

  16. One Liner to Diffuse Escalating Situation With Patient

    The Knitted Brow replied to Lev's topic in Patient, Colleague Relations

    Is it not interesting you do NOT hear your septic crashing patient yelling that you save her live? Is it not interesting that you do NOT hear your septic crashing patient yelling because he fears of...

  17. Tying Patient Satisfaction to Medicare Reimbursement is Problematic

    The Knitted Brow replied to TheCommuter's topic in Patient Safety Issues

    I DO(!) dispute that. And say to healthcare workers all the time, "Do NOT drink the kool-aide." No one has a patient's best interest in mind, to include over the patient, other than the healthcare...

  18. Tying Patient Satisfaction to Medicare Reimbursement is Problematic

    The Knitted Brow replied to TheCommuter's topic in Patient Safety Issues

    That comment is no more than fear-mongering unproven theory and what I call drinking the kool-aide provided by healthcare administrators/pundits. Patients will go to either the nearest facility or a...

  19. Tying Patient Satisfaction to Medicare Reimbursement is Problematic

    The Knitted Brow replied to TheCommuter's topic in Patient Safety Issues

    Your article is a fair synopsis of a book I published in 2012. The bottom line is healthcare, the ONLY industry dedicated to helping others, has been taken down the wrong track by outsiders and...