I transfer all calls to schedule appointments and calls for directions to the clerks. I SOO AGREE that one must have a thick skin because patients can be REALLY rude on the phone. However, our unit...
Likes: Autonomy, Endless Learning/research ( as I have to keep up on the latest medications since patients call about them, I have to keep up with the latest surgical interventions as patients call...
We have guidelines within our regional call center which allow me to disconnect ( hang up) on any caller who becomes rude. I give the caller one warning and if the behavior ( yelling, cursing etc)...
Over 30 years in nursing with half of that in telenursing. I work in a regional ( multi state) call center with 14 other nurses our center is open 24hours/7 days a week. We currently are officed in...
DorothyMay replied to diamondeye's topic in Retired Nurses
My advice network, network, network in my part of the world it is not what is listed down on your application , although a BSN is minimum level for consideration...however if you know someone who...