Ok, I have not been able to get any sleep over this situation. I just feel like maybe I could have done better. I am a nursing supervisor in a LTC setting. I am a new nurse and I have never held a supervisory position before. With that said, I haven't had to deal with staff issues. Here was the situation.
I came into work expecting that I was going to have to do a med pass because we were short an LPN and no one was going to come in. I get there and another RN is on. I figured they brought her in in an LPN capacity. She comes over while I'm getting ready to get report and she says I was told I was charge today. Well, my name is on the schedule and I am full-time. It was my night to work, and no one told me they were moving me onto a hall (I think I should have at least been notified, but maybe I am crazy). She got really mad and got me and the other charge nurse alone and said we embarrassed her and made a scene. The only thing I said was I would have like to have been notified that I was coming in under a different role and that my name was on the schedule and I didn't want to end up being responsible for something because I allowed her to be charge that night.
Meanwhile, I have another LPN that came in because she was called in. She said she wasn't feeling good and didn't want to be here. I was trying to accommodate her as much as possible even though she willingly came in on her own. I was sitting at the desk and I heard her screaming at an aide. She said, "This is the second effing time I've told you."I got up and said, "What's going on here? Are we being hostile toward one another?" The LPN said yes I am because I am tired of everyone telling me how to do my job. Just leave me the hell alone. I said, excuse me, but the language and the tone you are using is inappropriate and if you had a problem you should have come to me.
I would have taken care of it. I went to talk to the two aides involved and they were visibly upset. I went back to the LPN and said I think we all need to sit down and talk or I am going to have to write you up for your behavior. The LPN didn't believe she did anything wrong and the aide changed her story when we all sat down to talk about the situation. She said she knew she was joking and she was fine with it. The other aide was not. She said the language was disrespectful and totally inappropriate.
At that time, she was around the corner on her assigned hall. I was telling the LPN that she needed to apologize to both of them. The other one comes around the corner yelling at the top of her lungs that were talking about her (mind you its like 1am and the residents are sleeping). I asked her to lower her voice and she ignored me. Another aide comes down after hearing all the commotion saying we are disturbing her residents. The aide that was raising her voice told her to mind her business and go back down her hall because it didn't concern her. So the other one starts yelling. Now, they're both cursing at one anther. Finally, the one left and went back down her hall. I settled the situation with the first incident and then I went to go talk to the other aide. She said if the one yelling at her came back down the hall she wasn't going to be nice. I said if either of you start a fight in the middle of the hallway I will write you up. This is my warning to you. Everyone else already got one.... I just feel like maybe I should have.
For the sake of being short staffed, I didn't want everyone to walk out. This place is a mess. People walk out all the time. I'm just beside myself that I am even being treated like this. I can't ask anyone if this or this was done without getting an attitude from them and they report me saying I'm being overzealous about their work. All I am trying to do is make sure their work is done. Can someone advise me on this situation? I think its getting out of hand and because of it my work is suffering. I cant think straight and I am afraid I am going to make a bad mistake.