You will learn to not take things personally in time. I thought that would be hard for me, but it didn't take long. I tend to empathize, so if someone is being controlling, manipulative, grouchy, etc.. I look at where they're standing, and at where I'm standing. If it's the patient, they're sick and in the hospital bed. If it's the family member, they're dealing wiith a sick loved one. Sometimes they try to get control where they can find it. If it's a family member, their idea of helping can be micromanaging the nurse. I will have to set boundaries, but I don't get angry 99% of the time. For instance, today... I was frustrated at how time consuming a patients care was, it was a med-surg floor and I'd just spent 2 hours down with him for a test that didn't go so well. I get up and I have new orders and late meds on all of my patients that my co-workers were watching for me. They watched the patient phones, but didn't check orders or give new due meds. I felt overwhelmed. I was feeling like I was about to cry until I caught a periphery of his wife in the room through the window by the computer that I was charting on and it was sobering. My husband was at home... healthy. Taking care of our healthy children. At the end of the day, I get to go there too. At the worst, I have gotten delayed to 8:30 PM in the last few years. An extra hour is nothing in the grand scheme of things. I have absolutely NOTHING to complain about. I caught up on the others one task at a time and somehow, miraculously, STILL got out on time.