How do you address patients and/or family members that have negative opinions about your coworkers? I work as a private duty nurse with an agency and of my patient's family member talks about a lot of the other nurses that take care of this patient. Anything from "she's always late" to "she's weird and I don't like her." If it's a practical issue, I try to help them solve it while remaining neutral about the other nurses. As far as the personal opinions (she's weird, their work ethic, etc) I usually just don't say anything and allow them to vent. There was one complaint that a nurse showed up and said she'd rather be at her flea market booth selling vintage items than with the patient. I just acted shocked and said "Nobody's forcing her to be here, she shouldn't have said that." I'm not sure if I should've stayed quiet though. What do you guys think? Do you tend to stay neutral or take a side, so to speak?