I have found it hard, in my new, job adjusting to how “complaints” are dealt with. Sometimes it seems like people can say anything to or about nurses with impunity, in a hospital setting. Keeping focused on the fact that the patient is legitimately sick can be hard when they are “firing” colleagues and making stuff up about them and you.
Sometimes I could communicate better, sometimes people just want to argue with nurses or be crappy. We are an easy target, that much is clear. I’ve learned something with each of these patients. Usually the hard way.
I’m trying not to be surprised by the BS anymore. Plus management will co-sign the BS of patients and family all day. I’d like to say it isn’t hurtful. Sometimes it is.