I've never worked in the NICU before, however, I've been a NICU baby mom 3 times. I have to say that the best NICU nurse I ever had was open and honest with me, very compassionate with us as a family. I could tell that she truly cared about the well being of my child. She was great. I have also had some that would come over, look at the baby, do whatever needed to be done, and then continue on about their business. Believe me I understand that nursing work is very busy, but you have to take the time to build a good trusting relationship with the parents of those youngins. Someone else can give you the more technical stuff, I hope I helped with the "moms POV"