the one thing i know that would upset me (and i admit i am impatient) is when i wanted information and the primary nurse was no where to be found to give it to me.
Ding, ding, ding, we have a winner!! As someone who knows both sides of this fence, this just drives me crazy. If you are an RN in a LTC facility and you call 911, please be prepared to give report to the PROFESSIONAL coming to give care to your patient. The medic has to do an assessment, develop a care plan, etc just like an RN. Knowing the pt's history, baseline mental status, meds, etc are all part of that assessment.
I hate to generalize, but it always seems that whenever we go to a LTC facility the staff just melts away and we are left alone in the room with the pt that is blue, O2 sat of 72 (on 2lpm by NC) and no idea what the history, meds, normal status, etc is. Also, the staff doesn't seem to understand that EMS has protocols for different procedures and we can't "just put the line in and leave".