AHMEN! well said. I have noticed this trend over the past few years. If the pt doesn't want to get up and walk, that is good customer service, give them what they want. But when their MD comes in, you are giving bad pt care. Puts nurses in a no win situation. Same thing with pain control. I believe that pts should be comfortable, but to what extent, are we going to medicate, medicate, medicate until the pt is in a stupor because that is what they want. As nurses, we can't always take all pain away! IMHO, common sense has taken a back seat to providing great customer service- something that is not always possible in the health care setting.