Fantastic article, a very horrific read in the beginning as well.
As a CNA, I experienced this a bit, with the patients scratching, pinching, punching and no one bats an eye. The seasoned CNAs saw it as normal. I never thought it was okay.
As a new nurse, I hope I can put an end to workplace violence, or at the very least get CNAs/nurses to stand up for themselves. It's simply not right.