Pearson Vue unable to score NCLEX-RN

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I took boards on August 20th. During the exam, I answered a question & started reading the next question when my computer froze. A message box appeared saying an error has occurred. I raised my hand for assistance from the TA but she didn't know how to fix it. Pearson Vue was contacted & told the TA to restart my computer. After I was logged back in, I got the end of exam survey even though I was in the middle of a question when the error happened. Now I received an email from the state board of nursing that said Pearson Vue is unable to score my exam but are working on the issue. As of 8/23 430 pm MDT, Pearson Vue has not be able to fix it. What exactly does this mean for me? Shouldn't I be allowed to take it again? It is considered a failure?

Feeling extremely nervous & it's torture :nailbiting:

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Specializes in Complex pedi to LTC/SA & now a manager.

Computer failure = retake at no cost per FAQ on Pearson & NCSBN

If there are technical problems during the examination, what happens to the candidate’s exam?

The examination system is designed so that even in the event of a technical problem the exam can usually be restarted without any interruption to the exam itself. However, if the technical problem lasts for 30 minutes or more, a candidate will be offered an opportunity to be rescheduled for a new exam at no charge.

. Though not exactly your situation, close enough. (From NCSBN NCLEX FAQ)
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Specializes in ICU.

I'm so sorry to hear this happened to you! I would probably be an absolute wreck myself, but honestly all you can do is wait. Based on the post above, a re-test will cost you nothing. If you have to re-test, think of it as extra time for studying. Now you know what the real NCLEX looks like and what to expect. Good luck!

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So it has been over 2 weeks, almost 3 weeks and still no results. Everytime I call, I get a different excuse on why it can't be scored. Now I have been told to wait until 09/09/13 & they should be available then. Exactly how long do I have to wait before I am able to request a retake?

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Why not ask right now?

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Because the customer Rep won't answer my question nor am I allowed to speak with a supervisor. I end up frustrated & nearly in tears.

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At the BoN? Do you live near enough that you can go over there and appear in person?

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