I have just started nursing school and only have a vague idea of how thing run in the ICU. I have a question about care my grandfather received there recently, but am not sure if it is reportable (I feel I should) and how to go about reporting it. I am pretty upset and am directing my feelings toward one nurse in particular, but am not sure if I am directing it in the right place.
My grandfather was in ICU on a ventilator. It was against his wishes to be put on it (another story), so they were taking him off. They told my grandmother to call the family because he was not expected to make it long after. The night before, the nurse on-duty told us what to expect the next morning...she said once everyone was there to let the waiting room attendant know and we would all be allowed to go back and visit for a bit. Then my grandmother or dad would be able to be in the room when they took it out if they wanted while the rest of us waited in a separate room. She asked what time everyone would be there the next day. My grandmother told her 9 am. The next morning we had all arrived and my grandmother was stuck in traffic. At 8:30 a nurse called to the waiting room and asked if the family was there. I told her no, my grandmother was not and we were not due to be there until 9...she says 'well, you didn't tell me that' and hangs up the phone. A few minutes before 9 my grandmother is pulling into the hospital finally and about the same time the nurse calls out again and says she needs the wife and one other relative in back there. My dad and uncle went since my GM was parking car and such. THEY HAD ALREADY TAKEN IT OUT!!! Did not tell us, they were going to do it or anything. Just called out after they had.
I cannot fathom why they would not wait for the wife to get there to do this or why they would not call out and say 'we are going to go ahead and do it now anyway, the rest of the family can come back and visit once more.' Fortunately he pulled through, but what if he had not.
I am really furious about this and don't know who to direct it at. Can anyone give me some insight as to what might have gone on there?
Thanks,
KB