Nursing Dealing with Billing Issues?

[TajoRN]

I often get calls from patients that have been forwarded to me about their bill. Usually, it's because they are irate about something. I've never dealt with billing in the hospitals and am wondering if this is standard in a clinic?

I personally don't think it is a nursing role, but I need back up to support my belief.

[T-Bird78]

No, we have enough to do without knowing the billing and insurance crap, especially with all the changes that happened this year. Forward those calls to the front desk or business office/billing department if you have one. If I'm on phones and I get a message from someone griping about their bill it's usuallly because they called to talk to someone and just pushed the nurse prompt out of habit or they think nurses can fix it all.

[klone, MSN, RN]

Nope, don't do anything will billing except fill out the superbills for my own patient visits.

[xoemmylouox, ASN, RN]

I deal with billing and insurance issues often. I try to help when I can because I know what it is like to be on the other side of their complaints. I can't always fix the issue, but I intervene when I can. When not I try to direct them to the person I KNOW will help them out.