Ten Ways To Nurture Your Nurses And Create A High-Performance Organization

  1. Don't just pay "lip service" during National Nurses Week.
    Nationally acclaimed health care management educator Quint Studer suggests some ways to give your nurses what they really want and need....

    • Deal with your low performers and understand the impact they have on your nursing team. Great nurses want to work with other great nurses and are extremely frustrated by low performers. Don't be afraid to let disruptive people go. If you don't, these low performers will affect your high performers, causing them to 1) leave the organization, 2) channel their positive energies into outside interests, or 3) pace themselves and slow down...

    • Find and recognize your company's heroes. Know who your great nurses are and celebrate them everyday--not just during National Nurses Week. Share stories of nurses who go "above and beyond" any time you get the chance. Not only will this inspire the "superstars" to keep up the good work, it will also inspire others to raise the bar in their own work....
    Last edit by NRSKarenRN on Apr 25, '05
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    About NRSKarenRN, BSN, RN Moderator

    Joined: Oct '00; Posts: 27,490; Likes: 13,694
    Utilization Review, prior Intake Mgr Home Care; from PA , US
    Specialty: 40 year(s) of experience in Home Care, Vents, Telemetry, Home infusion


  3. by   SmilingBluEyes
    Excellent Karen. Thank you.
  4. by   stidget99
    I found this article to be quite interesting. My hospital has been using the Studer Group to make changes. However, I haven't heard any of the information from this article. All I have heard is "use of keywords....provide excellent care..." blah blah blah. I really wish that they would focus on some of this for us. Ever since this new push w/ Studer ideations has come into effect, the morale is as low as I've seen it in the two years that I've been there. When I first started working there, it was a Utopia. I even convinced a friend to move across the state and come work there. Unfortunately, this is no longer a Utopia. Maybe there is hope that eventually my hospital administrators will get around to some of this focusing on nurses and what to do to keep the good ones and let the bad ones go. Ho hum.
  5. by   NRSKarenRN
    Quote from stidget99
    I really wish that they would focus on some of this for us.
    Our health system is in year 3 of our "Values in Practice" program based on Quint Studer. I'm active on our VIP Steering committee and gearing up for our rededication in two weeks. Getting my other colleagues who are middle managers to remember "Hardwiring Excellence" main ideas are: Purpose, Worthwhile Work, Making a Difference is hard when your struggling with severe staff shortage daily and no light at the end of the tunnel and putting out fires daily. And if Senior Management hasn't totally embraced the entire concept, key words alone will not do it.

    I've seen the value of thank you notes, rounding and reporting up good deeds in IMPROVING morale too. Hopefully you will see a possitive change once program fully implimented.
  6. by   kat911
    I am Co-Chair of our Recruitment and Retention Committee. Prior to this year the committee was essentially a Nurses Week activites committee. I want to change that and have lots of ideas. This article is great and gives me some ideas, I'll also look for the books listed. Anyone have any suggestions. We have a new Nursing Director who wants more from the committee and will back us up. Morale is down and patient satisfaction as well, SURPRISE! Any thoughts or suggestions on what you have seen work would be helpful. We have so much do do to make things better here and we finally have the support of someone who recognizes we need to make changes in how we do things. :hatparty:
  7. by   NRSKarenRN
    quint's organization, the studer group, has several ideas on their website:

    [color=#0050a8]nine principles
    1. principle #1: commit to excellence:...excellence is when employees feel valued, physicians feel the organization is the best, and patients feel the service is extraordinary. a commitment to excellence impacts the bottom line while living out the mission and values of the organization....
    2. principle #2: measure the important things...
    3. principle #3: build a culture around service ...principle teaches how to connect services to organizational values - script behaviors, create teams, teach service recovery, and develop standards of performance. there is no higher responsibility than to ensure high quality and a caring environment for our patients...
    4. principle #4: create and develop leaders...
    5. principle #5: focus on employee satisfaction...the saying "a chain is only as strong as its weakest link," holds true within every organization. every employee is critical to the success of an organization. satisfied employees do a better job....
    6. principle #6: build individual accountability
      what if your staff acted like owners instead of renters?...
    7. principle #7: align behaviors with goals and values...
    8. principle #8: communicate at all levels...
    9. principle #9: recognize and reward successthis principle, often referred to as "managing up," can work magic in an organization.

    organizations who work with studer group embrace the ''pillar'' concept in goal setting. the pillars provide the foundation for setting organizational goals and provide the framework for the evaluation process. most organizations use the five pillars: service, people, quality, financial, and growth...

    these are the basics that we've implimented that have seen our agency satisfaction scores rise to 93% in 2004. first quarter 2005 stats coming out next week.
  8. by   NRSKarenRN
    excellent advice by roberta abrams rn writing for healthleaders.com:

    the patient has turned the corner
    if the nursing profession were a patient, it would be in recovery

    rights and responsibilities for nurses: another look
    nurses want respect, resources and to be a part of healthcare solutions. but with those rights come some new responsibilities

    celebrate nursing
    it's an annual ritual: the celebration of nurses' week. one week of 52, we hang posters, award trinkets, and have a free meal - or ice cream social. at week's end, the organization returns to business as usual

    retain, recycle, replenish, and recruit
    headlines about the crisis in nursing abound. it's one of the most pressing issues facing everyone from healthcare ceos to healthcare consumers.

    from jcaho:
    health care at the crossroads:
    strategies for addressing the evolving nursing crisis

    [font=bookantiqua-bold][color=#005496]create a culture of retention--starts on page 10.

    from ana:
    need for ergonomic devices in workplace:sepoct04.pdf

    ana needs you to help advocate for increased nurse education funding
    on april 7, 2005 senators barbara mikulski (d-md) and susan collins (r-me) circulated a letter in the u.s. senate soliciting support for a $24 million (16%) increase in funding for nursing workforce development programs. this "dear colleague" solicitation asks other senators to sign-on to a letter requesting $175 million in fy 2006 funding for the nursing workforce development programs funded through title viii of the public health service act.more...

    the rn satisfaction report, conducted through ana's national database of nursing quality indicators (ndnqi), revealed moderate levels of satisfaction regarding all other aspects of respondents jobs, including nursing management, nursing administration, interactions with doctors, and their own level of autonomy...

    from afscme:

    Last edit by NRSKarenRN on Apr 27, '05
  9. by   kat911
    Thanks for the information. I have a lot of reading to do.
  10. by   NRSKarenRN
    keeping patients safe: transforming the work environment of nurses
    by ann page, editor, committee on the work environment for nurses and patient safety

    keeping patients safe: transforming the work environment of nurses identifies solutions to problems in hospital, nursing home, and other health care organization work environments that threaten patient safety through their effect on nursing care.

    a companion to the institute of medicine's earlier patient safety report, to err is human, the report puts forth a blueprint of actions that all health care organizations which rely on nurses should take.

    the report's findings and recommendations address the related issues of management practices, workforce capability, work design, and organizational safety culture. actions needed from the federal and state governments, as well as from coalitions of parties involved in shaping the work environments of nurses also are specified.

    the report presents evidence from health services, behavioral and organizational research, and human factors and engineering to address pressing public policy questions, including nurse staffing levels, nurse work hours, and mandatory overtime. more information on the iom's quality of care initiative

    on a roll due to those hot flashes :chuckle
  11. by   pooh54
    Well, it seems we are overlooking the enemy within. There are many reports of nurses facing verbal abuse and or hostile work environments from our own colleagues and managers. The "eat their young" saying has truth and perhaps we should add "everyone," we must actively work toward solving this problem in our own profession.KRVRN, Are there any studies under way about bullying and mobbing in the nursing environment? I left a unit because of this.