Nurses on Call Center Industry

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I am currently working here in the Philippines supporting one the Canadian BPO, (multi-billion dollar Canadian telecommunications) I am a nurse but it was hard for me to look for a Nursing career, every hospitals/community/instructor/clinicians/caregivers/private nurses have no vacancies even you have a lot of trainings and you are qualified to the position, I don't blame anyone but I am thankful that BPO companies embraces Nursing Graduates, 60 percent of my classmates (license nurses) are working as a call center agent. We are proud to become Nurses but I think there is a long time for us to practice our professions, I want to be in the field of nursing career, but it won't let me.. :crying2:

i didn't get your email yet, maybe we can chat on yahoo, what's your yahoo account?

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onlinemicheal, please advise me regarding telehealth career pathway. I'm not sure if this is a good career. I'm a newly registered nurse (Philippines) and pondering on the future of telehealth. I'm hesitant to join the National Telehealth Center (PGH). Please enlighten me. Thanks.:confused:

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IcedChips: some nurses will like this work and some will not. I love it! all we do all day is provide health info to patients who call us. essentially we're a call center, and we handle different drugs. another call center where i worked before handles chronic diseases like diabetes, hypertension, copd and asthma, and we provide info to those patients as well. it's a small but growing field here in the u.s.; if you are tired of working in the hospital, up on your feet all day long, exhausted with putting up with combative patients and nasty doctors, and enjoy working in a quiet cubicle in front of the computer, then this is the job for you.

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I was planning to apply to this kind of job, but i had a second thought coz one of my friends told me that when she tried to research what is the nature of teleheatlth nursing, she found out that it was all about health insurance. I just don't know what will you do then when you get hired :nurse:

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karekang: what do you mean by "its about health insurance"? Can you explain more about what you heard from your friend :)

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karekang: what do you mean by "its about health insurance"? Can you explain more about what you heard from your friend :)

Well actually she didn't explain it to me well coz i showed no interest to it. Maybe next time i'll try to ask.. ;)

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i think i understand what you mean. one of the fields in telehealth nursing involves working for health insurance companies, which is what i did in one of my previous jobs. we would call the very sick members enrolled in these insurance plans, the diabetics who are always rushed to the ER for uncontrolled blood sugar, or the COPD pts who are always in and out of the ICU coz they keep on smoking despite their condition, or the hypertensives who are always in and out of the hospital for uncontrolled bp, etc. We try to educate these pts in order to reduce their consumption of healthcare dollars

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i think i understand what you mean. one of the fields in telehealth nursing involves working for health insurance companies, which is what i did in one of my previous jobs. we would call the very sick members enrolled in these insurance plans, the diabetics who are always rushed to the ER for uncontrolled blood sugar, or the COPD pts who are always in and out of the ICU coz they keep on smoking despite their condition, or the hypertensives who are always in and out of the hospital for uncontrolled bp, etc. We try to educate these pts in order to reduce their consumption of healthcare dollars

Ahh ok, i think now i understand. Thank you for enlightening me. I thought is was only all about insurance, cos it's what my friend said. lol :up:

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yes karekang, you should get info from people who actually have experience in telehealth nursing, not just people who heard about it from other people who may have just heard about it from someone else :-)

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Specializes in O.B and Pedia.

Hi OnlineMichael! I don't have a call center experience yet and I'm thinking of applying in your company...Will my credentials suffice even if I just have one year clinical experience?

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that depends. pls read the email that i sent you. thanks.

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Specializes in O.B and Pedia.

thanks, I'll check

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