ok, so heres a question, do we all come across as nurses with attitudes when we speak to relatives on the phone. ok, so we know that we cant give information over the phone just to anybody, but there must be a better system for relatives who are not close to the hospital and cannot visit. there are no phones in the rooms so, you cant speak directly to them and there is no cell phone usage,,,'it interferes with the equipment" even although thats been disproved. patients have phones in each room over here and are allowed full use of their cell phones. then when you get the ward sister on the phone in the uk, she is totally off hand and makes no effort to communicate between the patient and myself, and repeats the "no cell phone usage" unless the patient can walk off the ward to use it. over here we have a password system, so that the patient chooses who can have information. in scotland, we used to have that patientline, that charged an arm and a leg for patients to use it, its about time the uk health system came up something that works for both patient and relatives. after all theres nothing worse than having a dozen relatives all calling to the nurses for the same patient.