My Heart is Broken

Published

In our 12 month program, we clock upwards of 2,000 hours of clinical time. We go through 3 levels at which point, we graduate. I graduate in August. (yay!). I'm currently in the 2nd level of my program, during which we spend 2 7 hour shifts per week in the clinical setting. This rotation is being spent on one of 3 med surg floors at a very large local hospital.

Wednesday, we had a patient who was being monitored for compartment syndrome while waiting for an ORIF. He was wearing an open cast splint on his LLE, and was experiencing pain d/t pressure on his heel. An order for lambs wool was pending, and in the meantime, the guy was in awful pain. He had already developed blisters on his shin at this point and Ortho had yet to be called for some reason that wasn't directly explained when the RN was asked about it.

This patient's nurse went to lunch, and as I was walking down the hall past his room, he called out to me. I went into his room and he was bent over at the waist attempting to pull his own toes up out of his cast. I asked him what was wrong and he said that he felt like his heel was on fire and he was trying to help himself w/out bothering anyone but the pain was quote "hell". I told him that I'd be right back and went to talk to my instructor. I explained the situation and asked what sort of relief I was allowed to provide at which point she told me to go talk to his nurse.

The nurse that was covering for his nurse while she was at lunch stared at me from behind the desk and the conversation went something like this:

me: Hi, I had a question about twenty se...

nurse: yes. 27. what do you want.

me: I was told that you're the nurse covering for his nurse and was wondering what we can..

nurse: he has an order for lambs wool

me: ok well it doesn't appear that his lambswool is here yet and..

nurse: I'm not his nurse. and I already know.

me: So would it be possible for you to..

nurse: no.

and then she stared at me from her chair until I left. She seriously interrupted me and refused to hear anything, or do anything at all for the patient.

I went back to the patient and the guy was crying. I told him that I'd be right back and I went and talked to my classmate that was assigned to him and she said that he was a very sweet, nice guy. Pretty young. No problems, doesn't complain. So we both went back in the room and he's begging us to do something to help him. His leg WAS able to be moved as the splint was open, but obviously you CAN'T DO THAT. We knew it, told him we're looking for a solution and went back to our instructor again.

Our instructor went to the nurse covering, told her something had to be done so the jerk got up, went to the patient's room, stood IN THE HALLWAY OUTSIDE THE DOOR and said "you've already had all of your PRN pain meds, we can't give you anymore" and went back to her seat.

SHE LIED. SHE LIED TO THE PATIENT. He had meds ordered for breakthrough pain and had had none, and had never gotten any of the morphine that had been ordered Q4H either. WHY? WHY WOULD SHE DO THIS?

She refused to call ortho. She refused to do anything but sit in her seat, ALL DAY. She would get up every few minutse or so, but did nothing. NOTHING. She wasn't the charge nurse, she had patients. And was ignoring her own patients as well.

The patient's shift nurse came back from lunch, at which point the lambswool finally showed up, and she shoved it down inside of his cast with spoons and was standing at his bed holding his toes up out of his cast to relieve the pressure. The regular RN wouldn't call ortho either...it seemed like this guy needed a window in his cast. Everytime myself, my instructor and the other student who was assigned to him asked why his MD wasn't called, no one would give us a straight answer.

This patient was assigned to me on Thursday, and I was ecstatic that I could directly care for him as my own patient. He still had tremendous pain, and ortho finally showed up at 0000 prior to our arrival at 0640 at which point necrosis was found on his leg, and 2 separate spots were excised.

I know nothing about anything, I'm just a student.

But this guy broke my heart. Why was he left like this for so long? What am I missing? Why did this happen? Is this what's SUPPOSED to happen?

The cover nurse that was sitting behind the desk from after report at 0630 to the moment we left the floor Wednesday afternoon did the same thing Thursday afternoon. She got up once to look at the printer, and as we were leaving she was complaining that she had yet to chart assessments on any of her patients and was going to use the student assessment as her own.

To let a man get to the point of tears, and then lie to him...

I just don't understand it.

I know no one can give me much insight as you haven't seen his chart, but in accordance w/what I have shared, I'd like a little insight if at all possible.

Thanks y'all!

Specializes in Case mgmt., rehab, (CRRN), LTC & psych.
But, if this is the real world, I want no part of it.
In many cases, this is the real world. Unfortunately, not everyone becomes involved in the nursing profession for altruistic or helping purposes. Some people are in it for the steady paycheck, flexible scheduling, and mobility.

You cannot worry about anyone else's motivations for showing up to the workplace. You can, however, use this experience to teach yourself to become a more outwardly compassionate and honest nurse. If you see a questionable nurse, you can use him/her as an example of the type of worker you'd never want to emulate.

Working ortho quite a few years, I can say I have NEVER had a patient that did NOT receive medication/relief of break-through pain without calling the physician. I can't say what is happening with the nurses on that floor unless as a student there is something you and your instructor weren't told, I have seen occasionally manipulative patients though can't say if this was one or not. However even those, as a nurse, I would have talked more with the patient, and assessed the area as best I could...also calling the doctor if still complaining of pain AFTER the med for breakthrough pain was given.

(this may be the wrong forum for me to post in yet I thought I would leave my take on the post)

Specializes in CNA, MA.

I understand what you are saying...I was a CNA for a while and I always wanted to give my patients the best of care..I truly hated to see others who rushed with their patients showed no compassion or attention to them it truly is heartbreaking. All you can do for now unfortunately is tell yourself how much more of a great nurse you will be someday! It is sad that people like that get jobs in the healthcare field caring for others sometimes it just makes no sense!

Specializes in Psych/Rehab/Family practice/Oncology.

For me it's really very simple...do the right thing. You tried your very best to do it. She tried not at all. I so hope that the day I need it, I will have someone like you for my nurse. Bless you, and the very best in your career.

Specializes in Hospice.
Working ortho quite a few years, I can say I have NEVER had a patient that did NOT receive medication/relief of break-through pain without calling the physician. I can't say what is happening with the nurses on that floor unless as a student there is something you and your instructor weren't told, I have seen occasionally manipulative patients though can't say if this was one or not. However even those, as a nurse, I would have talked more with the patient, and assessed the area as best I could...also calling the doctor if still complaining of pain AFTER the med for breakthrough pain was given.

(this may be the wrong forum for me to post in yet I thought I would leave my take on the post)

Hey thanks for your input. It gives me a lot of insight. This particular patient's chart had morphine and dilaudid ordered for pain alternating Q4 PRN. He hadn't received anything since the prior shift and none while I was there during my own shift (morning). There's no way in the world that this patient was manipulating, as he kept saying that he didn't want any meds unless he couldn't sleep at night b/c of the pain. He kept saying that all he wanted was for his heel to be off the cast so the pain would stop. I didn't understand what the problem would be w/calling ortho so they could see if he needed a window maybe. I'm more upset w/myself than anyone else, because I can't get rid of the feeling that I should've done something and I don't want to be upset w/anyone and I am.

Also, I want to thank everyone for your input, it means so much to me.. Since I started school I haven't had much time to post here, and the fact that everyone would give me SO MUCH WISDOM IMMEDIATELY after I posted means so, so much to me. I started posting here well before I began school, and until now I didn't realize what a truly wise and wonderful resource all of you nurses are to have.

Thank you!!

:redpinkhe:redpinkhe:redpinkhe

OhDaughterofZion,

I am sorry that you had such an experience. I am a CNA/CNT. I used to work for a skilled facility and witnessed a nurse commit horrible crimes against patients (i.e., not pass meds, not attend to wounds, decline in health, etc...). I tried following the chain of command, but it seemed like all I got from it was retaliation. I feel like all I can do now is resolve to leave the profession if I ever feel like I can't put forth my best effort.

Your patients will be so lucky to have you as a nurse.

Thank you. I felt like I was overreacting. I didn't get emotional or cause a scene. But I did what our director taught us, I went through "the chain of command" and it got to the point that it was clear that nobody cared about this guy, and in nursing, the one thing I've learned if I've learned anything at all, is that that very attitude is so, so dangerous and contrary to everything we're being taught. I still can't get over seeing that happen, and we've already seen quite a bit.

It's like I'm being eroded from the inside out. This particular hospital uses PN's to the maximum ability within the scope of board rules and state law, so we're allowed to do quite a bit as students. But in the back of my mind I realize that I don't know anything at all yet, so I'm torn. I keep seeing situations like these almost every rotation we have and it's eating me alive. I don't know anyone does this for a living at this point. Lasting 16 years is pretty amazing to me considering what I've seen so far as a student. I don't know how I'm going to handle it once I graduate and I'm seeing it every day.

Bless you woman of God, to have the heart of our father to feel someone's burden and pain enough to want to do something about it. I'm a surgical technologist, but will be attending lpn school in july. I know that each and every situation is different but one thing remains the same.....No patient should ever be denied proper care. I would just pray for the nurses on the floor to have a heart for their patients each and every day and that they may give excellent care from here on out. I will add you to my prayer list. I don't know you personally, but we're all sisters and brothers in christ as well as nursing.Whether you're a christian or not isn't the issue, But EXCELLENT PATIENT CARE IS! Many hugs and blessings to you my dear! God Bless!

My very first job as a CNA when I was 17, one time none of the CNAs showed up for work except for me and another CNA, older, who was senior to me. She proceeded to spend her workday at the front desk, allowing me to attempt to take care of everyone by myself. At the end of the shift, almost in tears, I still had not given all the scheduled showers. She yelled at me because I was not supposed to give the showers, but all day long she watched me going into and out of the shower area with the residents and said not a word. Had I allowed this and other situations (read back injury d/t no one helping with a transfer), to influence me, I would not be a nurse today. You learn to take real life for what it is and do your best to make things a little better, or you stay in your own little corner and let life pass you by. It's up to you.

Specializes in Oncology, Triage, Tele, Med-Surg.

Kudos to you for trying to advocate for your patient. You sound like an excellent nurse in the making with your heart in the right place. When I saw things like this, my instructor told me the same as another poster did you - that you'll learn what type of nurse you WON'T be - things you won't do. You did all you could under the circumstances. It was up to your instructor to decide where to go with it from there. You are a guest in their facility, so situations need to be handled delicately.

Sometimes I had to be really "creative" with my wording to get what I wanted for my patient: I've said things like "I need advice from an experienced/compassionate nurse like you who really knows how to (whatever.)" Yes, I've wanted to gag as I referred to her as a compassionate nurse --- etc. but by using those words I think it puts them in a spot to bring out their gentler caring side. Hopefully it isn't too far gone.

Some people are just too lazy and uncaring, but it's always worth a try to reach them.

Good luck with your career!

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