Hello all! I have a moral dilemma and I know y'all are the smartest ladies (and men) that could help me.I am an office manager at a retirement home, I work at the front desk. We have a lifeline like system and when the bell rings I get it because I am there. One of out residents is ill and in bed, she called the desk today in distress.I called the nurses phone and it rang 5 rings, I looked around and she was no where to be seen. I decided not to waste another minute,I am a licenced personal support worker so I ran to her room.She was trying to get out of her bed to go to the washroom. I urged her to wait until the nurse came. I went to get the nurse and then went back to keep her company.About 3 minutes later she said she had to go and was no longer waiting. She got out of bed so I ended up helping her to the toilet. The nurse came about 5 minutes later. She would have had a BM in the bed.Now she is angry because this is not my "role" in this facility. I am however a human and the nurse took the time to grab meds, and water and all this stuff on the way there, taking her time.I could not look at her and not help.