JPRloverNurse 3,316 Views
Joined: Sep 11, '09;
Posts: 25 (48% Liked)
; Likes: 28
We don't use any of those except when charging. But look at it this way, Customer service, good customer service is NOT a bad thing in itself.
When I go to a store or anywhere and I am spending my hard-earned money on your product or service, believe me when I say good customer service is a requirement or I'm gone.
So likewise, when patients come into the hospital, they should expect a good service. Not saying go overboard but a good service is in order.
Don't be so tunnel-visioned that you fail to see the big picture. The big picture being that hospitals now have to do what it takes to stand out from the crowd. People don't remember what you do, but they remember how you made them feel.
Get with the program- customer service when done right is important.
First, let me say that it's a great thing that you are an advocate for your grandmother's safety and welfare.
Having said that, I have a very hard time believing that ALL of Granny's nurses suck, as you've ascertained. Sure, there are some nurses that suck. There are some CNA's that suck. There are some doctors that suck. When someone tells me that "all of (insert a class of people here) suck", then there is one common denominator. I'll let you figure it out.
I also have a hard time believing that it took the nurse an hour to "stroll" in to check on a vomiting patient, unless you meant that she gave the patient medication and returned in an hour to re-check. Any nursing student knows that a vomiting patient could aspirate, which will leave them with a dead patient if not checked. Again, there are some bad nurses out there, but even bad nurses know that they're not supposed to let their patients die and will, at the very least, send a CNA or a helpful AUC in to put eyes on the patient and give them a puke bag.
I believe that some key details are missing from this story, and if you're coming to a nursing forum to complain about all nurses without giving the whole story, you're going to get some resistance.
If your story is accurate, then you should be in a nurse manager's office immediately. The fact that your first inclination was to come to an internet forum is very telling.
Hmmm, was thinking, I wonder if there is a correlation between pen junkies and becoming a nurse.....
I'm digging the Mitsubishi UM-151 (0.5 mm but I think you can get them bigger). Nice and pointy. Oh, the cap says Uni-Ball Signo DX but I found them on ebay as the Mitsubishi.
Mmmm, pens. I wish I lived in a stationary store.
Hi all--I don't make a lot of posts on this site but something happened today that gave me good cause to post. I was on an international flight from Mexico to the US today on the way back from a wonderful vacation. There was some commotion with a passenger a few rows up from me then an announcement went over the intercom asking for help from any doctor, nurse or EMT on the plane. I am a pretty new nurse so I waited for a doctor or experienced nurse to volunteer to help but no one did. Finally, myself and an EMT volunteered to help. The man ended up being fine, just a little dehydrated and not feeling well from a bug he caught in Mexico.
While helping the passenger, I took a look at the medical kit the airplane had on board and saw a pretty well stocked supply of meds, IV supplies, etc in order to help in the case of cardiac arrest. Meds used in code situations were on board. My question is, how far could I have gone to help this man if there is no doctor on board the plane? Can I administer these meds (epi, atropine, etc) without a doctor order in an emergency situation? I personally would not have because I am not ACLS trained and wouldn't know the proper time to use the drugs but just wondered what the legalities are in this situation. Luckily the passenger was fine and no CPR was needed but I just wonder what we could do in that situation. Anyone know?
Also: All the nurses that work with me are *GASP* just in nursing for the money!!!!!!!!!! THOSE GREEDY WENCHES IS WHY I CAN'T GET THAT DREAM JOB IN THE NICU@!!!!! AND *I* LOVE BABIES!!!!!!
"OMG they tryin to fire me for a failed drug test!!!!!!! I am a great, compassionate nurse who would never do nething wrong!!!!!!!! I just forgot about taking those 15 vicodins, drinking that fifth of tequila, and borrowing that half a bottle of ativan from my aunt's third cousin!!!!!!! CAN THEY FIRE ME FOR THIS@!!!! I THINK THEY JUST HATE ME BECAUSE OF MY FULL SLEEVE TATS AND 236 FACE PIERCINGS!!!!!!!"
Along those same lines, when I was first starting out in the OR, I was with a surgeon who was known to be quite the bear to work with. If the scrub nurse didn't anticipate what he needed and had it IN HAND, he would have a melt down. I was terrified to begin with when I first started in the OR, and the added stress of working with this surgeon just about loosened my bowels.
During one particularly nasty belly case, I somehow weathered the storm with him and only got yelled at twice. What I DIDN'T know about this surgeon is that he has a healthy sense of humor and is actually a really sweet guy. Both proved to be true after I had gotten to know him, but he had to play a mean joke on me as my 'induction' into the grand halls of surgery.
Things had settled down after the difficult phase of surgery and we were closing. All of a sudden, he yells at me, "Quick, get me the henway retractor! NOW! I said NOW! Get the HENWAY CANES!!!!" I was all thumbs as I frantically searched my table for an instrument that was unfamiliar to me, using the process of elimination to find this retractor. "CANES, I NEED THAT HENWAY RIGHT THIS INSTANT!" I replied, "If you tell me what it is, I will give it to you! What's a henway?" The staff start breaking up into laughter and the surgeon smiles, looks up at the ceiling as if in thought and said, "Oh, I dunno. I s'ppose a hen weighs 'bout 8 pounds or so."
I never know what day it is and have been forgetting what year it was since I was just a kid. I told my daughter that if I'm ever hospitalized, she needs to tell the nurses that this is my baseline so I don't get diagnosed with delirium and get written for Haldol by the intern covering night shift.
Being a nurse for 32 years and having spent most of it in the ED, I have seen lots of death. Patients coming in on one stretcher with their body parts on another. Woman shot in the chest at close range with a shotgun. She was alive on arrival but died in the OR. It took most of her right chest off. A woman with terminal cancer with a huge cavity in her chest that was stuffed with a beach towel. The nurse had to get between the patient and the doctor to keep him from trying to resuscitate her. A child beaten to death by his "parents". This child was white but his back, from neck to ankle was blue black in color from all the beatings he had taken over so long a time. His genitals were so traumatized that you could hardly tell what sex he was. Burns, any other harm that you could think of, had been done to this child. He finally died of a head injury.
But what hurts me the most are some of the people who survived their trauma. Sometimes, to me, it is a pain worse than death. To have an 8 year old girl come into the ER with genital herpes so bad that she cannot urinate because she has been used in countless porn films... to see that dead, vacant stare in her eyes. Her lack of reaction to anything painful... to essentially be dead. That very often hurts me the most.
I like to think I've can pretty much hold it together when it comes to codes, etc. However I'm currently in NICU caring for a little 28 weeker with every heart defect in the book. It is breaking my heart watching him slowly die and I have nothing but admiration for his wonderful parents who refuse to give up hope. This little boy has come so far that you think maybe, just maybe this once, he might be that one in a million who will make it. But then you sit down and look at his results, you re-read your books at night searching for that glimmer of hope and it's not there.
His mom says that no-one will acknowledge that he has lived longer than they had thought (30 days) and that maybe they are wrong and maybe the books are wrong and maybe his heart isn't completely inoperable. I wish I could give her the answers she wants to hear more than anything. I go home every night with tears running down my face knowing each day could be his last and trying to fit in as many photos of parent and baby as I can and create as many moments and memories as I can fit in.
It is the worst death I have seen and I am still seeing it.
It is at times like this I hate being a nurse. I wish my biggest problem was that i didn't balance a budget right or that I was late for a deadline. However, I know that I am doing my best for these parents and that I am helping mum and dad create a life with their little boy, however short, rather than just watching a death. I hope they know how much I care about them and I really hope their little boy is one in a million.
Worst I ever saw was over 20 years ago. It still haunts me.
13 yo girl came in to ED on Halloween night. Mom and Dad let older sister go to Halloween party but not her. So during day she OD'd on allergy medicine--I think Primatene. Of course, only best friend knew and both were scared to tell.
Eventually she got sick enough and told. She was already in renal failure when she came in. She was crying and holding her mom and saying please, I don't want to die. She coded within 10 minutes and couldn't recover.
I tell this story as often as I can when appropiate to kids. Drugs-any drugs- are not to be messed with.
I will never forget that little girl.
I have seen many,many deaths but the one that was so hard for me was my younger brother.
He had esophageal cancer. He had it for less than a year before he died.We took care of him at home,he lived 4 months after diagnosis.We rotated family members doing his care.We had hospice as well. The day he died I held his hand encouraging him to go toward the light and telling him how much we all loved him.I held his hand and while telling him I loved him his heart
stopped never to beat again.I did clean him up and prepare his body for the funeral home. I was in "nurse mode",comforting family,making calls etc.Later in the afternoon the tears started for me and I cried it all out.
Deaths are always hard.... I work in a peds ER/level 1 trauma center so we are faced with it far more often than we'd like. Luckily, it's not all the time but it's frequent. The worst are the most unexpected - SIDS and trauma seem to cause the most gut-wrenching grief. During the codes, I'm ok. I have a job - to try to save this little body. We advocate for parental presence during codes as a "Family Center Care" ER. I can usually tune them out - frankly, they are usually silent during the code itself. It's when they realize we're finished, the child has died, and they let out the blood curdling wails that it all becomes real. Suddenly the "body" is a child - most of us usually cry some. Sometimes, especially after large losses like house fires or multi-vehicle accidents - we go out to eat and drink after the shift. A lot of strength comes from my faith.
My son. I wasn't awake when he passed...but I was sleeping on his bedroom floor. He passed away in his sleep peacefully after a 19 month battle with Marshall Smith Syndrome. I cannot think of a worse thing to wake up to. Once we got to the hospital and they told me he was gone, my husband and I just sat there holding our baby boy...
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