Lost in translation!
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Just thought I would open the thread to those that have had probelms with pts that speak other languages and the stories..their must be so many!
Share your story!
Just recently I had the sweetest little old lady (her 93 birthday infact that day!) who came in with pneumonia. She was confused, but pleasantly so, and just had that face an mannorism of the loving grandmother that would have such great life advice and love to share! I adored her...but she and I didn't stand a chance in communication!
I called our translation service...you see, she spoke Russian...not a typical for us (but growing), and the translation service said..when I called..that they fired their Russian speaking translator and that they will not be servicing any language but Spanish (their fliers...say ANY language!!!!! False advertising and my hospital is going to get them..they just hired them on and they assured they could get any language no matter what! Yeah right!). So frankly..I was left with no way!
I made up a picture board out of paper with my rather caveman artistic style of art. A toliet for potty, plate with food for eat, glass for drink, sad face for sad or pain..the whole thing (even a phone for call someone!). But with her dementia she understood for a moment..then didn't get it! But she remained so patient and sweet...sadly also OOB all the time walking naked!
I called her daugher several times that night, and got translations for simple words that I wrote down for others too...basically the same as the pictures...also including 'stay in bed please'. Didn't work! UHGGGGGGG
My body language and facial features did well..but not entirely. I found she spoke German...grrrrrrr I don't and no one else did...she didn't speak French which I know enough of to try to fundimentally make out...and she didn't speak Spanish which I am getting SOOOOOOOOO use to! We couldn't communicate via language (I could read her reaction with speach though..that was a plus..she was pleasantly confused, never go angry..and I could tell when she was telling a story and I would look very interested and nod with a smile and maybe a ohhhhhhh when qued..that helped!".
Well..that night was LONG I tell ya, and she was sent home that AM...but it still makes me think..besides all the work I did put in, and listening to body language and watching the eyes and accent put on certain parts of pharases...what else could I have done??? UHGGGGGGG!
It all turned out great though...I got a letter saying that the patient loved me and thought I was the sweetest person! Hey..cool~!!!
How about you guys????????????????