How to resolve a conflict?

Reigen · May 31, 2012

Always try to talk with the person(s) that you have the conflict with. This shows that you would try to work things out beofre needing a mediator to problem solve.

sequin121 · May 31, 2012

I agree. Someone who feels they need their manager to intercede in conflict doesn't show the maturity one might like to see. It's important that you be able to work with your team and that means resolving issues, at the source. You need to be direct but kind and use "I" statements. ie...when you address me, in that tone, I feel insulted or embarrassed, etc. Many people talk without filtering and don't realize (Many times) the impact their words have on others. And if we don't tell them and hold them accountable for those behaviors, they won't change. Also, if you are asked to give an example of a time you resolved a conflict and felt good about the outcome (or something similar), be careful that you don't just feel good about a conflict resolution where it appears you "win". Having both parties feel good about the outcome of a conflict resolution is certainly best. Good luck!

PetsToPeople · May 31, 2012

I agree with the other two posters and never just answer an interview question with one sentence! Tell them you would first speak with the person involved in the confrontation, how you would speak to that person, what you would say and your next step if it ends badly, which would be to discuss it with the manager. Then add a personal experience, such as "When I worked at so and so hospital, I had a confrontation with so and so over blah blah..." and then explain how it was resolved.

Interviewers love when you give personal experience because it's hard to make those up, so they feel like they are getting to see the "real" you. And it definately makes you stand out from other interviewees!

kameera · Jun 2, 2012

Oh really great answers, thank you all for your great suggestions. I am really grateful to you.