How Nurses make a difference in the life of one person:Tell us your story.
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Success Story: This is one of mine:
A complaint was received in our office which alleged medical neglect; fear of reprisal and/or retaliation by staff; insufficient follow-through of physician's orders; lack of attention to personal hygiene; and inadequate patient/family involvement in care plan assessment. The complaint was filled by a concerned neighbor/friend on behalf of a resident who was transferred from a local hospital to a skilled nursing facility.The resident was an 82-year-old woman placed at a nursing home in Dade County. She was on a ventilator at the time of admission to the nursing facility. According to the complainant, the resident should have been able to stop using the ventilator following medically prescribed therapies, but these therapies were never performed.The complainant went on to allege that the resident was not supplied with adult diapers to deal with her incontinence. It took the facility three to four weeks to correct the situation. Furthermore, the resident was not provided with a chair in her room, and the room air conditioning was inadequate to keep the resident comfortable.The complainant stated the facility administration, through the social worker at the facility, is threatening to make a complaint to the Abuse Hotline against the complainant. The facility accuses her of wanting to become the resident's guardian in order to have access to the resident's funds. After contacting the complainant, the ombudsman nurse consult went to the facility to investigate. The ombudsman reviewed medical, nursing, nutrition, and social service records and interviewed the resident, her physician, facility staff, and the resident's private sitter. Through these interviews and subsequent observations, all allegations made by the complainant were confirmed.The ombudsman nurse consultant then met with the facility staff, including the administrator, director of nursing, therapists (physical, occupational, speech and language and respiration), as well as with the nutritionist and social worker, in order to develop a comprehensive plan that would meet the medical and psychosocial needs of the resident. The facility was agreeable and follow up contacts confirmed the resident's steady overall improvement.Two weeks later the ombudsman nurse consultant received a call from the complainant stating the resident was showing remarkable progress and that she would be going home, with a home health aide at the end of the week. Needless to say, the ombudsman nurse consultant was delighted along with the facility administrator, the resident's physician, facility staff and of course, the complainant and her friend.This shows ombudsmen{nurses} can and do make a huge difference in the life of a resident.