How to be a good Patient Access Patient Representative?

Nurses General Nursing

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Hey guys,

what are the qualities you need to have to be an efficient Patient access representive? What is the exact job descrption? starting salary?

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Specializes in Med/Surg, Ortho, ASC.

I have not heard of that position. Can you describe it?

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From what I found on Google, its like a receptionnist/secratary/insurace follow up rep. Most hospital have it But i need and inside opinion about it

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Specializes in ICU, Float RN , Quality & PI.

i have never heard of this??? Hmmm ? We have a patient relations represenative, but she takes all concerns or grievances.. .

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Patient Access is a department that includes Registration (ER patients), Admitting Associates (From ER-->Floors), Outpatient Registration (Labs, xrays, etc registrations)

You need to have good customer service skills, High school diploma, and pretty much fast-paced work - collect insurance card from patient, smile, get signatures, etc.. and move onto next patient.. depends on facility how busy you are.

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I work in Patient Access; you have to multi-task very well and be able to smile when people yell at you (ha!) It is an entry-level position but typically there is a lot to learn as far as insurance plans; there are a lot of them and they can be complex. Knowledge of medical terminology is desirable, especially when you are trying to decipher a doctor's writing on an order. Computer skills, customer service skills, and flexibility are essential.

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Thank you so much guys. I recently apply to a Patient access job. Hopefully I will get hired because I surely have all those requisites ;-)

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I am applying for a patient access job. Did you get the job? DO you like the work? Do you now mind answering your questions for me - what all is involved in this kind of work?

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