This is a good thread, reminds of the one by the dutchgirl on M/S called "my most difficult patient". Difficult families, spouses and others are much more difficult than a patient can ever be.
Pet peeve - our administrators have an unspoken policy to believe those idiots and their "complaints". We lowly M/S nurses are quilty until proven quilty. No matter how ridiculous those people are.
For example, a few weeks ago I had an elderly alzhiemers lady who had been admitted during the night because her daughter, who had just arrived at the home in a very infrequent visit found her to be abusive to her husband (frequent flier with CHF) of 61 years. During my initial assessment the lady wanted me to let her call home, knew the phone number and so I let her call her hubby. About an hour later here comes hubby with loving daughter screaming "it's your fault, now watch her get violent." The hubby and wife sat quietly holding hands and talking to each other, while I had to listen to the dtr tell me over and over how violent her mother was becoming. None of which I observed, so I finally and firmly told her that we would watch her but that I had other patients to give morning meds and that maybe it would be good for her and her husband to go get some breakfast. Damn, I should have realized you have to go by administrion to get to cafeteria. Shortly here she comes with the risk manager in tow.
You all know how it went from there. Risk manager said "Why did you tell this lady you were to busy to watch her mother?" and on and on. Lucky for me the social worker had overheard the whole deal and interceded on my behalf. The end result was OK but my other patients were pretty much neglected for way too long.:angryfire