Irritated about making an appt. - page 7

Hi I wasnt sure where to post this! I have just about had it with the receptionist at the clinic. Whenever I call for an appt. she insists on knowing EXACTLY what I am coming in for. I feel that... Read More

  1. by   kids
    Originally posted by caroladybelle
    Uh........there is something called a nursing shortage...
    I agree BUT is there also a shortage of qualified translators? Ideally a clinic/hospital would employ bi or multi-lingual staff, if that is not possible they need to at least access the telephone translators...using housekeeping or dietary staff is NOT appropriate.
  2. by   caroladybelle
    Originally posted by kids-r-fun

    Given the high percentage of non-English speaking members in the community how can it be that none of them have any medical training.
    You know that's a really good point. Can anyone out there that is fluent in a 'local' foreign language and also medical training and English please answer?

    (or are they all at jobs that pay more or have better conditions than nursing) .

    politically incorrect answers do come to mind but staying so far off those moderators toes before they have a collective heart attack.
  3. by   Penelope
    I agree with KittyW you need to tell everyonr your medical history in my opion it's no one's business but you and your doctor that is why it is called DOCTOR PATIENT CONFIDENTIALITY
  4. by   RN2B2005
    Wow, this whole thread has travelled WAY off course since I read it last.

    The original poster was venting about having to give the receptionist (or scheduler) at her doctor's office a reason for the exam at the time of scheduling. How did that original post devolve into an argument about whether or not housekeeping staff should translate for medical staff?

    Someone mentioned that I'm a MA. I'm not. Someone mentioned that I triage. I don't. We have specific, written guidelines at the front desk (I work in a referral-only clinic, not a primary care practise), and if you or your doctor think you should be seen that day, I will do everything I can to get you seen--including asking other patients to reschedule if necessary. In our practise, only the medical director has the authority to turn away a patient requesting same-day care--but I will be the one approaching the MD to OK overriding the schedule. If you refuse to give me any information, your doctor will have to call me directly, and then talk to the MD about why we should inconvenience several other patients in order to accomodate your uncooperative self.

    For those who think only doctors and RN's should see your medical chart, I say this:

    Fine. I'm not going to change your mind. Go ahead and withhold or falsify information, I really don't care. If you have to come back because I didn't schedule enough time for your exam, that's your prerogative. Sure, it takes valuable time out of your beloved doctor's schedule, but hey, it's not your worry, right? And when your insurance won't pay my clinic a thin dime for your care because you provided false information or asked your doctor to not chart something or other, that's not my problem. I'm sure you understand. After all, I don't care who pays my clinic, as long as someone does....and if I have to send your account to collection to get paid, I will.

    Personally, I realise that in this insurance-oriented environment, nothing
    is private. Should it be that way? I don't know, but it is. Delude yourself if you want, but at the end of the day, everyone knows what hurts and why. If I had a doctor whose staff--everyone, down to the "window peon"--I didn't trust to keep basic confidentiality, I'd wonder about the professional ability of the doctor, and find a new one posthaste.

    And that's all I have to say about that.