My facility just instituted a new one today. NOW we have to give every patient a card that grades the CNA (and of course NT) performance. Were they courteous, did you like their performance (rate it from excellent to unsatisfactory).
On the whole I have no problem with a form for the patient to complain or compliment on the staff. We have those forms anyway (doesn't everyone?). However, this form is given to the pts (not if they ask, just given), every day, to every patient, regardless (including those who are total-care and just not with our reality).
The real crux of my problem is that there is only one facet being graded here. The CNAs performance. NOT the nurses, not janitors, food service or any other category.
Myself, I get praise from patients (many have -to my delight and surprise, as I didn't think anyone actually did this) have written or told my superiors favorable comments on my work -thats a pleasent surprise :) but then I always strive to go above and beyond, if time permits.
I don't think its fair though, to force 'em to grade just one facet, every day.
If anything would make me considder looking elsewhere, this is a biggie. The disparity is disheartening.
Ok, I'm off my box now.