I had a refreshing conversation with a woman at my church yesterday. She was talking about how "everything is becoming so customer-service focused these days," and mentioned even her police officer husband was getting the pressure to give customer service. Then she brought up nursing and how she feels for nurses getting that kind of pressure.
She then said that last time she got "one of those surveys" in the mail, she wrote on there, "These questions are on the wrong focus. You should be asking if the nurses and doctors were competent. They are not running a hotel; they are there to save our lives. So what if one doesn't smile while doing something? Maybe he's concentrating so he doesn't screw up!"
