The day shift nurse forgot to do an order and as a night shift nurse I picked up the mess. I called the doctor to verified the order and was written up for it. The next day my nurse manager wants me to either come and apologized to the doctor or write an apology letter to him. Did they ever apology to me when they were being rude or yell at me in front of my patients????
I am so mad that I cannot control my emotion. It is such a humiliation. If you were me would you do it?
Agreed, this is RIDICULOUS. Even if it were your fault, a quick, "hey, sorry about the other day" should suffice...there is no way you should come IN or write a letter. If my mgr were pressing me to do that, I'd be complaining to their boss.
I would get some evidence-based data on the benefits of verification- less errors, etc. I would write, "I was told to write a letter of apology, but instead I would like to take the time to educate on the safety of verification." I'd give it to your DON and the physician.
I think that is totally insane!! I have never experienced that OR heard anyone doing that. You must have a very inexperienced nurse manager,(and might I add - immature??) Hmmmm, is there anyone above her that you can go to? If not, then I would seriously consider finding a new job. Since when does verifying an order need an apology?? She has got a severe case of etiquette overkill.
No way! I hate taking the heat for things the nurse before me missed. In your situation I definately would not apologize, I probably would write a letter/email to my manager stating exactly what happened, facts only.
NeoNurseTX, RN
1,803 Posts
Agreed, this is RIDICULOUS. Even if it were your fault, a quick, "hey, sorry about the other day" should suffice...there is no way you should come IN or write a letter. If my mgr were pressing me to do that, I'd be complaining to their boss.