First phone conversation with patient: what you have to tell him in a efficient manner?

[ilie]

First phone conversation with patient: what you have to tell him in a efficient manner?

[amoLucia]

Glad to help you, but, first, tell us what YOU think is important and we'll jump in.

Sounds like homework.

[Julius Seizure]

Not sure that it's homework....but I don't really understand what you are asking for.

[ilie]

Actually I ask how the real conversation should sound like?

[OrganizedChaos, LVN]

Actually I ask how the real conversation should sound like?

I don't think we are clear on what you are trying to ask the patient.

[ilie]

Patient has been d/ced,let"s say, today from hospital and you have to call him to set up your visit for tomorrow. What you're gonna tell him?

[Libby1987]

Hi Mr Smith? This is Libby with Best Home Health Agency, we have received a referral from Major Hospital to provide a visiting nurse and physical therapy following your illness/injury/surgery, I'm calling to schedule an initial visit for tomorrow.

And if necessary..

Patient: I didn't know about this, why do you need to come?

Me:Your Dr wants a nurse to listen to your lungs a couple of times a week for the next couple of weeks and make sure the fluids/infection are resolving and to catch and report any early symptoms that we can deal with at home and keep you out of the hospital.

Stubborn Patient: I feel fine, I don't think I need a nurse.

Me: Hopefully you'll continue to have a good recovery, the hospital dr is concerned of a relapse and with patients sent home so soon these days, a visiting nurse is an alternative to staying longer or going to SNF.

I almost always use the term visiting nurse, it's makes for the simplest and clear description. And I explain our services in terms that benefits the patient and/or caregiver in ways they can identify, particularly being sent home early and staying out of the hospital.

Hope that helps.

[PurpleDaisy🌸]

Hi Mr Smith? This is Libby with Best Home Health Agency, we have received a referral from Major Hospital to provide a visiting nurse and physical therapy following your illness/injury/surgery, I'm calling to schedule an initial visit for tomorrow.

And if necessary..

Patient: I didn't know about this, why do you need to come?

Me:Your Dr wants a nurse to listen to your lungs a couple of times a week for the next couple of weeks and make sure the fluids/infection are resolving and to catch and report any early symptoms that we can deal with at home and keep you out of the hospital.

Stubborn Patient: I feel fine, I don't think I need a nurse.

Me: Hopefully you'll continue to have a good recovery, the hospital dr is concerned of a relapse and with patients sent home so soon these days, a visiting nurse is an alternative to staying longer or going to SNF.

I almost always use the term visiting nurse, it's makes for the simplest and clear description. And I explain our services in terms that benefits the patient and/or caregiver in ways they can identify, particularly being sent home early and staying out of the hospital.

Hope that helps.

I also try to add that the initial visit involves some extra paperwork and will be roughly X length of time, but that subsequent visits will be more brief.

[Libby1987]

I also try to add that the initial visit involves some extra paperwork and will be roughly X length of time, but that subsequent visits will be more brief.

Unless they are resistant to us coming, then I wait til I'm in the door before I drop that bomb