ED Admissions Right At Shift Change

Nurses Safety

Published

Hello everyone -

I am interested in getting some feedback on a problem we incur rather routinely at our hospital: ED admissions right at shift change. I currently work on a Surgical ICU Stepdown unit and our patients aren't always the most stable bunch. Oftentimes, a patient report called to us from the ED will be from a task nurse or someone who has not had a chance to thoroughly assess the patient. They are instructed by their charge nurse to call report. Usually the only information given is what we can view from the EMR ourselves (lab values, time of ED admission, etc.), but nothing that would resemble a full head to toe assessment.

This is complicated by the fact that the patient is usually dumped on us within the 20 minute window surrounding our shift change (when nurses are typically in report at their other patient's bedside). We do not have techs on our floor and usually have a 3:1 Nurse to patient ratio (which is more than enough given how complex they usually are).

The concern that many of us have is not so much the admission itself, but the manner in which we may not have a full idea about what the incoming patient might have in terms of acuity, and how we are not able to effectively tend to our other two patients during the immediate time of admission. There have been too many instances where an admission might require one to two nurses working on that admission due to the emergent necessity of interventions, and the other two patients (who possibly might have just as much acuity) are sort of left hanging.

Does anyone else have problems that are similar? And if so, how has the situation been addressed at your hospital? We have obvious ideas on how to improve this problem and make it easier for everyone involved, but it's not as easy to get addressed as it would seem. So, I'm trying to research and see if there are similar issues out there and to get input.

Any and all comments welcome!

Thanks,

Jason, RN

St. Louis, MO

Specializes in Med-Surg, Telemetry, Stepdown, ICU.

I've finally had the chance to get back and read through everyone's ideas and comments. I really appreciate the feedback, some truly great and real issues being tossed around.

I am not an ED nurse, but I totally agree with you. It's just one of those sucky things that have to be dealt with. I know that when I get a change of shift admission, it's not b/c ED nurses want to make my life miserable. It's just gotta be done. I have great respect for ED nurses. I always tell the nurses that bring the patients up how much I appreciate that I don't have to be first to see the patient. Patient usually stablized by the time I get them.

Let me come at this from the ED side of things. What you are describing is not a unique situation. Many of the issues result from a misunderstanding of what each other does and the type of nursing required for each area. Any ED nurse would take offense at being referred to as "functional". Any ED nurse would tell you we can't stop the ambulances from coming during our shift changes. Any ED nurse would tell you we'd love to have a stable 3:1 ratio but can not turn patients away. Therefore we must make room for them and that means getting admitted patients upstairs to admitted rooms. We just got a group together to discuss this very issue and improve our report process. ED nurses should be reporting on those they are assigned to care for. What you describe is unacceptable. However, the "no fly zone" between shift change presents a problem. ED nurses change shifts at the same time as well. If you hold admitted patients in the ED, you are forced to have the off going nurse stay over or the oncoming nurse give report and they don't know the patient. Determining how to handle this requires a concerted effort by all involved. Until we all view this as a system problem and not an ED problem or a floor problem, we won't be successful. When we begin to think outside the box, we'll all come up with some really good ideas and solve this situation. One more thing... always think about this from the aspect of what's best for the patient and let that be your guiding principle. Good luck to us all!
Specializes in Critical Care.

I think this is a problem everywhere! And I haven't come up with a good way to fix it. I work in med/surg ICU and we do not get along really well with the ED because of these issues. Several times I have recieved a patient from ED with severe dyspnea that had to be intubated as soon as they were moved off the stretcher. Not sure if it is just a nursing problem but pobably physician too.

we get that all the time from the ED - or they call report and the pt won't show up for hours... so when they come, the nrse who received report is gone/leaving and the next nurse takes the admit. The ICU is notorious for sending us change-of-shift vented patients as well... you know you're going to get at least an hour overtime when you get one of those :(

hello, I am currently doing research about "no fly zones" for facility. is it possible for you to send me a copy of your facilities policy on this topic? Please forward me the name of the facility if you are unable to provide a copy of the policy. thanks in advance.

Specializes in MICU - CCRN, IR, Vascular Surgery.

After almost 7 years of working as an RN, I've learned that the ONLY time the ED is ready to bring me a patient is during shift change.

Specializes in PMHNP-BC.

I have a similar problem which is compounded by the fact that ED shift changes an hour before the floors. This means that the oncoming nurse takes over the majority of the patient load leaving the offgoing nurse free to clock some OT while calling report and transporting to my unit. The ED nurses hold the mental health patients until the end of the shift because they usually are either zonked from a shot or calm but suicidal with a sitter. 9 out of every 10 admits I have comes between 1830-1845 when my relief comes for report at 1900...I never get the paperwork finished, night shift throws a fit, it is exhausting. The last report I received from ED went exactly like this (I was working mental health) "ok, does the patient have any chronic illnesses?" "I don't think so" "does the patient take home medications?" "no" "why is the patient being admitted?" "abdominal pain"......ummm exqueeze me???..."ok, but why is the patient coming to mental health?" "Isn't that really your guys job, I don't know, she seems crazy though." Then the ER physician called to ask why I was delaying the transfer...."um because I can't treat abdominal pain and your nurse has no idea why the patient is coming here." Unfortunately this isn't unusual and causes friction. We get a lot of travelers, high turn over, and are the 2nd busiest ER in Cali so I understand but it grinds on you. Patient safety always has to be the highest priority despite inconvenience for staff, patients, or anyone else who might have an interest in rushing or delaying the process.

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