Don't be an Autobot

[Emergent]

When I'm a patient, nothing makes me feel more like I, the patient, am on an assembly line, than when my nurse comes across as an Autobot.

You know, you send a portal message to the office nurse, and the reply sounds like it's composed of drop down box choices. "I'm so sorry that you are having this problem, the doctor will be back in the office on Thursday to address your concerns". "We care about our patients, your pain is important to us". They may as well label the message 'donotreply'.

You're an inpatient and Autobot RN enters the room with a fake smile with a scripted speech "What can I do for you, I have the time. On a scale from 1-10, 1 being barely any pain, and 10 being the worst pain imaginable, how would you rate your pain?".

At least try to be a little real, genuine, creative, HUMAN! Our modern approach to medicine, and many other fields, has taken the human touch out of so many of our interactions. No wonder we often feel empty and uncared for.

[Boomer MS, RN]

It's all about the bottom line and the enormous bonuses that management takes home.

I think we're going to see the pendulum swing back the other way. Which is good. Patient safety is a far better metric than patient satisfaction.

Here's hoping.

[martymoose, BSN, RN]

Im surprised that companies tell their minions to say " its my pleasure"to anyone. Why would I want my server to have any pleasure? I want them to serve me. So they should say" I'm here to serve you"

Can you imagine if nursing said this? Here's your IV diladin(dilaudid ) for you. I'm here to serve you.

Imagine the brownie points we'd get on surveys then!

[Princess Bubblegum]

"It was my pleasure" in response to "thank you" was part of the script at a hospital I used to work at. I was pretty resistant to using it because in some scenarios it sounds creepy or insincere. Scripts leave no room to allow us to use our own judgment.