Does anyone else do this?

Shamrock, BSN, RN · May 21, 2003

This is the first I've heard of it but sounds

like a good way to educate the public.

Nurse Ratched, RN · May 23, 2003

Our clinic does a thing through the health and wellness dept for general questions. They like it because it gives them a chance to think about the question rather than be put in the imagined placed of having to answer right away as in face-to-face or telephone questions.

Plus, our patient population (1) lives on the computer and (2) may have embarrassing questions that they don't want to ask aloud.

Sounds like a neat thing for you :).

Audreyfay · May 25, 2003

I haven't heard of this being offered before, but my work e-mail address is on my cards and is open anytime to patients I see in my other practice (diabetes education).

teeituptom, BSN, RN · May 25, 2003

Never heard of it before Scary

renerian, BSN, RN · May 25, 2003

Wow that sounds like fun!

renerian

eltrip · May 27, 2003

Thanks for reading!

Yes, it is both scary & fun. We have our guidelines through our software...but then, a great deal relies upon both reading comprehension as well as nursing judgement. Quite challenging!

Going80INA55 · May 28, 2003

We actually do this at our site as well. We have done this for 2 yrs or more, it is just in the last 6-8 months that we actually have more and more computer savvy people utilizing the system.

I have found the majority of them on the site are very versed on their disease process and are asking for info to supplement their own. Clearly we are not triaging via email.

eltrip · May 28, 2003

Originally posted by Going80INA55
We actually do this at our site as well. We have done this for 2 yrs or more, it is just in the last 6-8 months that we actually have more and more computer savvy people utilizing the system.

I have found the majority of them on the site are very versed on their disease process and are asking for info to supplement their own. Clearly we are not triaging via email.

I am so glad to know that we're not the only ones out there! (We're "out there," but that's another story! ) We're usually directing folks to their docs...with several variations on that theme.

homesick honey · May 28, 2003

on the labour ward where i worked we always asked patients/clients to ring us before they came into the department. we triaged them over the phone and adviced as we saw fit. some interesting conversations but on the whole it works really well.

Going80INA55 · May 28, 2003

Yes, we too, seem to direct the patients to talk the md for the triage piece.

However, we are also searching for opportunities to teach on the call, whether it be about a chronic disease process or an acute event.

We strive to create or enhance communication between the md and patient. Many will state a need, but don't know how to communicate this to the md. We will help them phrase questions and let them know which questions are priority.

We don't want someone going into the md with 50 questions, that is not fair to the md or the patient.

We also help them navigate through the health care system. It is very confusing for elders to have 3 Md's following their case. We will tell them why each is important and what they can expect for care from each. Type of tests, what they do etc.

I really like my job I don't see myself leaving for a really long while.

StreetRN · Jul 17, 2003

Our hospital has a website. People can post non urgent questions and they are forwarded to us. We respond via e-mail. It's a different approach, but works. Sometimes, due to the nature of the question, the triage nurses will ask the person to call in to discuss the issue further. :cool: