Call light response time policy and procedure

[MYRN2016]

Hello:

I don't believe in reinventing the wheel. Thus, I am looking for the following:

1. Facility call light response policy and procedure (how long do you allow for CNA to answer call light)

2. Refusal of care policy and procedure.

Thanks.

[JDZ344]

1. Facility call light response policy and procedure (how long do you allow for CNA to answer call light):

Any staff member answers the call light. They have to answer it as soon as reasonably possible (caught up in a code- Call light can keep ringing 'till someone is free. Standing around talking- you better get to answering fast)

2. Refusal of care policy and procedure: Not sure what you mean by this. Refusal of care by a patient? They are within their rights to refuse any care.

[caregiver1977]

Have you ever been a post op patient in pain who has been waiting 45 minutes for a pain pill? I think those other nurses not on their breaks but ignoring call lights out to be ashamed of themselves. Just sayin'.:nurse:

It is especially distressing not to get your bedpan in time and have to be cleaned up by staff. The staff may not think much of that, but believe me, the patient does. I realize that nurses can't always prevent that because of understaffing and other issues.

[DaisyMountain]

I was walking with medications in hand. I was walking past a call light and our CEO who is in house, said "are you going to answer this call light?" I said "I have meds in my hand (mind you pain meds), this room is on isolation, do you think it would be right for me to gown up, and leave these meds sitting outside of the room?" (whether it was isolation or not I would never take someone else's meds into someone's room). Amazing.

[CapeCodMermaid, RN]

We had an administrator who thought it was everyone's job to answer call lights. One went off on the floor so off he went to answer it since the staff nurses were passing meds and I was trying to get someone out for an appointment. Fifteen seconds later, he ran to the nurses' station...red in the face....saying YOU have to go. Apparently, this administrator who told us he had been in the business for years, had never seen one of his clients ( a wrinkly little old lady) totally naked. We all had a good laugh--including the little old lady. He NEVER answered another call light again.