call center or telephone triage nursing

Silverdragon102, BSN · Jul 4, 2008

I doubt that telephone triage will be counted as experience for the US

suzanne4, RN · Jul 4, 2008

If you do not have actual experience as an RN, then trying to work at a call center relying on what you learned in school is actually quite scary to me from the very start.

How are you going to triage without having experience either? Makes no sense to me and is an accident waiting to happen. It is not hospital experience, so is not going to count as such for the US.

malaya · Jul 4, 2008

thanks for your replies. I am a US RN and have worked many years in the east coast as an acute care nurse. i've come home but i'm not keen on retiring yet ( just over 40 yrs.) so i'm looking at a different field of nursing that's not too physically strenuous. i'm wondering though if my training and work experience in the philippines as a call center nurse be credited in the US if ever i decide to go back to the US and seek employment in the same field?

Daly City RN · Jul 4, 2008

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I doubt that there is a company that would hire a nurse to do telephone triage who does not have an actual hospital experience.

If there is one such company, then it would be highly irresponsible of them to put someone to triage patients in a life and death situations.

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Silverdragon102, BSN · Jul 4, 2008

You gave nothing in your first post to indicate this, hence the replies. I take it you have US citizenship then if looking to move back. Not sure if they will accept any overseas experience, you may have to discuss that with them

suzanne4, RN · Jul 4, 2008

What is done with the call centers in the Philippines is mcu different than the centers that we have in the US; so would think that it would not be accepted if and when you decide to return to the US.

But as others have posted here, it would have been nice if you included very relavent information to your initial posting. It would have made it easier for everyone.

malaya · Jul 5, 2008

i apologize for that remiss and thank you for your replies. since the philippines has become an outsourcing mecca from accounting jobs to graphic designing, call center nurses here are triageing calls coming from the US.(from little info i have gathered) these nurses are US Rns with work experiences in the US too. These nurses are paid a pittance compared to their US counterparts and my interest in this job is solely on the training i will get and the possibility of my work experience being credited in the US or in other countries. thanks again.

suzanne4, RN · Jul 6, 2008

Most of the nurses that work in these so-called call centers have not been RNs with work experience in the US and that is where the problem lies.

Working in a call center even in the US does not count as hospital work experience either.

mrsinister · Jul 26, 2008

is there such a thing? i havnet hear a telephone triage nursing. i think that its qute difficult considering youll be working with actual accidents and emergencies.

suzanne4, RN · Jul 26, 2008

Yes, there is such a thing. And yes, it can be quite dangerous if the person does not have skills as an RN.

And most of the call centers that are there are not for the US in terms of nursing either. You may see one or two, but otherwise they are being handled directly in the US and not outsourced to there.

Ginger's Mom, MSN, RN · Jul 26, 2008

I have heard of telephonic nursing, to be legitimate you would need to licensed in every state in the US and be aware of each's state telephonic nursing practice. The call center would pay for each license and train you on telephone nursing practice usually with special software.