I'm an RN at a long-term care facility. one of my residents was diagnosed with c. diff quite recently. we put this resident on isolation precautions and began flagyl. 2 days later, my DON asked me why my incontinent and confused patient was not allowed out of his room. I explained his dx, the order for contact precautions, and that he is incontinent. she stated thats not a good enough reason and that good "customer service" should be our goal, and now he is allowed to wander the halls and he oftentimes comes into direct contact with other residents, objects at the nurses station, etc. my question is: is there anything I can do to ensure that my resident with c. diff is receiving proper care without exposing my other residents to the infection? and is my DON really allowed to ignore a doctors order of isolation precautions just to achieve satisfactory "customer service"?
I'm an RN at a long-term care facility. one of my residents was diagnosed with c. diff quite recently. we put this resident on isolation precautions and began flagyl. 2 days later, my DON asked me why my incontinent and confused patient was not allowed out of his room. I explained his dx, the order for contact precautions, and that he is incontinent. she stated thats not a good enough reason and that good "customer service" should be our goal, and now he is allowed to wander the halls and he oftentimes comes into direct contact with other residents, objects at the nurses station, etc. my question is: is there anything I can do to ensure that my resident with c. diff is receiving proper care without exposing my other residents to the infection? and is my DON really allowed to ignore a doctors order of isolation precautions just to achieve satisfactory "customer service"?