Breaking the Ice with Patients

Nurses General Nursing

Published

Hello there,

I recently began volunteering for my local hospital in the medical surgical units. I began this volunteer position because I want to improve my interpersonal skills when talking with patients, give back to my community and to become comfortable within the hospital setting (I've only finished my first year of nursing and have no clinical experience yet).

As part of my volunteer responsibilities I go around the medical surgical unit and check in on patients to see if they need anything whether it be someone to talk to, a cup of tea (if allowed) or toiletries. So far I have only had my orientation with an experienced volunteer and I have yet to go around the units by myself.

This is where you guys come in. I am looking for ice breaking tips for when I have to enter patient rooms. The truth is that I am nervous about walking into someone's room after they have been acutely ill. I realize some patients wont want to talk, while others will. So what are some things you guys say or do to make a patient want to open up and talk with you? I am there to help make their hospital stay more positive and provide company for those who may have no visitors and are feeling alienated and alone.

Thank you for taking the time to read this post any input will be helpful.

Thank you for your replies. It will take some time for me to become fully comfortable walking into patient rooms with nothing to offer them other than some games and conversation. However, with the advice I've received I feel the experience will be better both for myself and the patients.

I did my fist shift by myself yesterday and came across an older fellow who was charming and talkative, it made me feel at ease and I think he truly enjoyed having someone to talk to. When I entered the room I simply introduced myself as a volunteer and asked if he needed anything. I noticed he was reading a book and I asked some questions about what he was reading, then he started asking me what my role as a volunteer was --I told him. Next thing you know I was talking to him for over an hour!!! :D

You will soon learn in this business that the offering of self and time is invaluable. You have a lot to offer patients so don't sell yourself short.

Do not be discouraged the first time you are rejected and do not take it personally that you've done something wrong. Illness can some days bring out the worst in people.

I'm happy to hear your first shift went well. It sounds like you are on your way to a successful start!

You will soon learn in this business that the offering of self and time is invaluable. You have a lot to offer patients so don't sell yourself short.

Do not be discouraged the first time you are rejected and do not take it personally that you've done something wrong. Illness can some days bring out the worst in people.

I'm happy to hear your first shift went well. It sounds like you are on your way to a successful start!

Thank you! I just have to build up my confidence and realize I am a valuable part of the team in making the stay more pleasurable for patients.

I know I will be rejected sometimes and it will suck, but your right I can't take it personally. This will certainly help thicken my skin!

Specializes in Med/Surg, Ortho, ASC.

My daughter is a minister, and as part of her classes, she served as Chaplain at my hospital for a semester. She would come home day after day, exclaiming at some of the things that patients would say to her or do in front of her, as if she was just another member of the healthcare team. One man invited her to come in and chat while he was actively using his bedside commode:yes:. One woman who had had a mastectomy/reconstruction whipped off her gown and asked my daughter's opinion on her "new boobs."

So OP, beware!

Specializes in Cardiology, Cardiothoracic Surgical.

What a great opportunity! Patients kind of terrified me when I first was a student; not with their words or actions, but just the concept of direct patient care. This is a good introduction to the kind of activity you'll be doing at the bedside as a nurse- chit-chatting, building a rapport with patients so you can give better care, and they're comfortable informing you of their needs or issues.

My daughter is a minister, and as part of her classes, she served as Chaplain at my hospital for a semester. She would come home day after day, exclaiming at some of the things that patients would say to her or do in front of her, as if she was just another member of the healthcare team. One man invited her to come in and chat while he was actively using his bedside commode:yes:. One woman who had had a mastectomy/reconstruction whipped off her gown and asked my daughter's opinion on her "new boobs."

So OP, beware!

Oh my goodness! Lol I haven't experienced anything like that --yet.

What a great opportunity! Patients kind of terrified me when I first was a student; not with their words or actions, but just the concept of direct patient care. This is a good introduction to the kind of activity you'll be doing at the bedside as a nurse- chit-chatting, building a rapport with patients so you can give better care, and they're comfortable informing you of their needs or issues.

Yes my thought exactly!! I am super anxious as a volunteer even, which is good though because this will help me get over my anxiety.

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