Congratulations new grad.
To try and help you with your question....
I have a been an RN for 17 years and am Board Certified in Telephone triage and Ambulatory Care. I work in a Level III Urgent Care (which is a cross between ER and most Urgent Cares). I have also worked in Cardiac Rehab and Pulmonary Rehab. Prior to that I worked in Med/Surg and Women's Health. I wish I had a website like this when I first became a nurse. Would of been so helpful. This is my first post.
It is not impossible for you to start out in this job. Some telephone triage jobs have a step by step questionaire to read and ask for most everything people call for. You may do ok if this is very detailed and you ask your supervisor for any questions.. .
I do have to admit though, that this is one job I believe it helps greatly to have experience in many areas, especially ER or Urgent Care triage where you get to know what questions to ask, and to give you experience to what is considered minor, non-urgent, urgent or emergent.
So without experience, you may drive your superivisor crazy with many questions, but don't hesitate to ask them. In this job you will need to rely on your supervisor's experience greatly in the beginning.
Since this is a chronic condition telephone triage, you may get to know that condition very well through this experience. It may not be as complex as some other telephone triage positions that deal with many different ailments/concerns a pt may have.
You also may want to take a telephone triage course on your own.
My friend does telephone triage for hospice and she absolutely loves it. She has her headset on at home while receiving calls she is able to get things done around here house.
I wish you the best in your first job. Hope this helped.