Hi! I would love to have more information about what telephone triage nursing is like (typical schedule/day, hours, etc). Thank you in advance! I am I new nurse looking into different options with a few months of ICU experience!
I work day shift 32 hours a week for a major HMO. I get 40 calls in 8 hrs. it's back to back non-stop calls. barely a break in between calls. Lots of multitasking and thinking. It can be very stressful. Sometimes nurses get anxiety from being stuck at a desk dealing with multiple different calls all day. Former ED nurses tend to like this job the best. They're uses to seeing multiple patients and triaging them. I know I've saved lives over the phone, it's hard work. I feel like a 911 operator sometimes. PM me for more info.
I rotate shifts, but have come to like evenings. I work for a local organization in my city, and work from home. I love it.
It's a grab bag assortment of the types of calls that can come in from OB, geriatric, to PEDs, and everything in between. We give home care advice, schedule appts, refer to ED/UC, BH crisis lines, and at times call 911. Some patients are lonely and just want someone to talk to, which is only obvious in hindsight.
Refilling Rx's happens too much, as do critical labs. Typically there will be on call providers if you need orders.
If you have a wide variety of skills - especially ICU or ER, then you may enjoy it. Call volumes can fluctuate: heavy without opportunity to finish notes right away before needing to take the next call, and other times you could have long stretches before the next call comes in depending on the shift you work (day shift tends to be a lot busier than evenings and nights) - but don't fret, your employer will likely give you some busy work to fill that time (dry humor).
I love telephone triage. It's the best nursing job I've ever had.