Advice to those looking at home triage jobs...

  1. Hello,
    You may find a lot of us reluctant to talk about these jobs when we have them, its NOT something you want to blab about online and then lose. But here is some info in general

    YES these jobs are real, you can work from home for some of the companies, and they are full time with benefits in most cases- I for example work from home, did my training from home, and have never been on site as I live a decent distance from my "home office"

    PAY depends on where and who you work for. I work for, quite frankly, near what I made clinical with nearly 15 years floor and critical care experience. Not all of these positions are like that though

    EXPERIENCE best to have a good resume with a variety of experiences. Seems like my company likes lots of peds experience, experience with in and out patients, experience across the age groups and geriatrics, and experience with multiple diseases and conditions or body systems. I also had old call center experience which perhaps didn't hurt...

    ENVIRONMENT either on site or from home. All from homes that I am aware of Require fast broadband internet connection, and a private secured room that locks and that others may not use. A real big deal is it need to be QUIET, and the quieter the better especially once you are working.

    FINDING them and being PERSISTANT. I am told that sometimes there will be over a hundred applicants for Each open position or more. I know a girl who eventually got one of these jobs that applied about 5 times before she got in. You must be persistent if you want this. I also know that many of the major insurers have these lines. I suggest looking at Kaiser, Anthem, Aenta, and Humana online. Some of these job searches you REALLY have to pick through carefully. Using terms to search their jobs like telecommute, work from home, triage, and telehealth will help but it takes time to find them. I have also heard that some hospitals offer this service as well, so you can check that avenue.

    CALLERS are still patients. you will have rude and frustrated people. You will also have perverts calling as well. Just as if you are in a clinical setting you have to deal with them, and you have to be assertive but polite. People will be angry or difficult no matter what area of nursing you are in, at least after they hang up you are on to the next one, and some are just sweet older folks or scared first time parents. Again just like clinical there is good, bad, and ugly.....

    Love working from home, no plan to go back to the bedside!
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  2. 4 Comments

  3. by   TheSocialMediaCoach
    Thanks for the tips. I recently was included in a "work from home nursing" article. I posted this in a few facebook groups and got TONS of interest. Many said how they applied to MANY work from home positions, yet did not get called for an interview. In my current role ( in my 9-5 I am a Care Coordinator) I only see the successful resumes so I can't really say what they are doing wrong in terms of resumes. This is helpful.
  4. by   nurse.j.
    I'm hoping to make the switch to a job like this in the next couple of years. Was a PCU nurse for almost 2 years and then have been a HH Case Manager the last 1.5 years. Is a BSN or higher education preferred?
  5. by   PACURN1818
    Hello. In response- often a BSN is NOT absolutely needed. I do not have one, and have now been working from home x 3 years. It can help and it depends on the job. Experience is a common obstacle. Example: you can work from home in medical management/utilization/preauth, in triage, in Disease management, in Case management, or a number of other areas, HOWEVER for many of these ESP Utilization type roles experience in the area is nearly mandatory. Also for like CM, they really like previous CM experience or certification.

    I also have a friend working from home x2 years now, for a different company. Her background and experience fall a bit short of mine, but she actually makes MORE, is salary, and gets full benefits as well.

    These are hard jobs to get. My friend just got hired in my company after trying for nearly 2 years. I was a referral for her each time. When I was originally hired I had put in countless applications different places and had no referral, however I did eventually get a position

    Again much of this is luck of the draw and persistence. Expect to put in multiple applications even if you have someone on the "inside" to refer you.

    Best of luck to you all. In the end it is TOTALLY worth it to be out of clinical and sitting comfortably in my home office.

    Also, in reference to another comment about bad pay and such, I and my other friend have not experienced this in EITHER of our companies. Neither of us are overworked to the point of breaking, have had salary hour or benefit reductions or anything like that. I guess another word of advice is look at peoples reviews of working for these companies overall. You will be treated the same as others !
  6. by   kimesha101
    Thank for posting, this is very useful information. I am interested in a WAH positing (part time/per diem) for evenings and/ weekends. Any ideas on companies I could look at?

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