I guess I just need an ear and a little support. I've been doing PDN since I started nursing. I'm very comfortable with the work I do and I really love my job most of the time. I understand that I must have thick skin and that I can't please everyone. But no matter what, I give the best I can in the situation that is given to me.
Last week I worked at a home and got a complaint from the agency that was BS. I talked to the mom the next day and apologized for any misunderstanding. I explained that she could communicate with me any time that she wanted me to do or not do something. She complained that I didn't bathe the kid quick enough one day for an appt that she never told me about. She also complained to the agency saying I didn't jump in. But this is a new case with a mom that is devastated over the diagnosis of her child. She seemed like a hands on parent and so I backed off when she jumped in to do care so I wouldn't offend her or make her feel as if I were taking over.
The next shift after the complaint and talking to the parent I was on eggshells making sure that I was extra cautious and communicated everything. I was also orienting a nurse to the case that day that was a witness to the entire day. The nurse actually commented that day that she would like to request me to orient her to other cases because she felt I did a better and more thorough job than the other nurse on the case. The day went fine and there were no issues that day that I ever ran in to. The family had made some racial comments that were hurtful from day 1 of working on that case but I chose to ignore those.
I got a call the next day after that shift telling me that the parent didn't want me back. I asked why and the agency told me they would talk to me later. I asked the next day for feedback so I could make things right or make changes to improve the care I give. Again, I was told that they were too busy to talk about it. So I got a call the other day telling me I had to go in to the office to talk with them in person. I knew that meant a write up. I was stressed because the day had gone well and I knew I had done nothing wrong or different from any other case. At the same time I had just received a card in the mail from the agency thanking me for my work on another case. (A family sent an e-mail telling the agency that I'm their favorite nurse and how happy they are with me)
I went to the office to talk with them and they had written me up. The family made up lies about me and told the agency. Instead of saying it wasn't working out or that it was personality, the mom felt the need to make up lies. The lies weren't simple lies like the nurse didn't do her job. The lies were out there!! I told the agency that a nurse was orienting with me and asked them if they were call her to verify that the family lied about me. They said they would look in to it, but continued to write me up anyway. The write up was written before ever talking to me or asking for what happened on the case. I really think it was a race issue by the family and possibly just not a personality match. I wouldn't have been upset if the family had let me go over personality. I didn't like the case either.But the lies were very unneccesary and hurtful.
I'm aggravated and upset that my job is on the line (I'm on probationary status) because of a liar. I'm upset (even though I know how the agencies are) that the agency didn't bother to hear me out or verify the truth with the other nurse that was with me that day. And the agency never took in to consideration that another family had written to them about how happy they are with me. The mom admitted to me that she had a long criminal history including child abuse. I even told the agency about that. How could they believe a criminal like that? I brush off quite a bit, but this one has me so angry...I guess it really hit a nerve. Plus the way the agency handles this gives the parents more power to damage nurses and makes some of these cases miserable.