Persistent Falsification of Data

Nurses Safety

Published

A coworker persistently falsifies fingerstick data. Yesterday evening on her shift she had 6 fingersticks. There were only 2 recorded fingersticks in the glucometer. All data entered for patients was fictitious. One resident is at our facility because of her uncontrolled diabetes and this nurse doesn't even check her blood glucose levels or has checked it and gotten a reading of 510 and entered 310 on the MAR.

DNS was informed via email and responded to me more than 3 weeks ago. I have sent her probably 7 emails over that time frame outlining the issue. The same nurse is passing meds that are scheduled for 4:30pm at 12:30am. 8 hours late. 3 Weeks and nurse still working and continues same behavior.

I sent this email to DNS this morning. Names were changed.

Francine,

]Evening of 8/19/14 between 3-11pm there were only 2 recordings on the glucometer. 3:54pm 409, 3:27pm 193.

]Smith has 2 finger sticks recorded in the MAR 198 & 249.

Jones 184 recorded

]Roberts 156 recorded

]Johnson 206 recorded

]Taylor 192 recorded.

]

]2 Readings recorded on the glucometer but 6 fingersticks recorded for residents in the MAR.

]

]I am confident that the glucometer records all fingersticks taken.

]

]Fingerstick readings remain for an extended period even if the batteries are removed/replaced.

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]It seems strange that whenever someone besides Norma works in the evening Smith's blood sugars are in the high 300's low 400's & Johnson's fingersticks are much higher when someone else is working. Furthermore would it not seem coincidental that Johnson's finger stick on both 8/14 & 8/15 is exactly 200 and on 8/18 her HS blood sugar was recorded on the morning of 8/19 at like 12:30am with a reading of 206 and the next day 8/19 her blood sugar was also 206? Should the 3-11 nurse still be working the floor at 12:30am?

]

]The unit is down 4 beds and has relatively stable residents at this time.

Charlie

If I were you, I would first of all compile concrete evidence that this patient's blood sugar is not being recorded and treated correctly, then I would bring it to management's attention without pointing such a direct finger at the nurse you are accusing. Present the evidence, with times and numbers but don't use the other nurse's name, and then if they care they will figure out who is to blame by looking at the data.

When you call someone out by name, it does come across as though you are taking aim at the individual coworker and not just trying to provide good patient care.

If you do this and they still don't seem to care, then you have done all you can do so just continue doing what you do, even if that means cleaning up after sub-par coworkers. If the management has a habit of letting this kind of stuff go and you can't deal with it, find new employment.

This has been going on for some time. At first I noticed that a standing scheduled dose of 4 units before breakfast and dinner had been deleted without any order. I questioned if that was supposed to be deleted. It got put back a few days later. I commented that it would be a good idea for blood sugars and the glucometer on a particular unit to get audited without mentioning names. I worked that unit & shift for almost a year. The nurse working that shift now had worked it for 3 years prior to me taking it a year ago. The problem spills over to more residents. There is a person that only gets HS fingersticks and is on oral hyperglycemic medication. The entire time I worked evenings she always had a FS of above 90 and below 200. Recently when I work that evening every other weekend she is way over 200 and sometimes in the high 300's. When you go to her record and print out her Blood Glucose readings they are not accurate. This nurses false low recordings make it very difficult to get this woman properly evaluated.

Specializes in Cardiac Step down/ LTC.

Have you tried talking with this nurse? Or say I've been looking at patient "A's" blood sugar trends I've noticed they are lower on your shifts and higher on the shifts I work, what do you think....have you noticed any of this as well. I just think you need to hear what she has to say. If she becomes defensive and won't discuss it with you, then yes you need to report your suspicions.

I believe in hearing people out and not running right to the DNS. I will never depend upon a Glucometer to keep track of/store results properly. So that is why I question your dependence upon the Glucometer memory as part of your evidence.

This is is a serious accusation to make against the nurse. I'm not saying you are wrong in your suspicions, but just please have good hard evidence to support your accusations.

Have you tried talking with this nurse? Or say I've been looking at patient "A's" blood sugar trends I've noticed they are lower on your shifts and higher on the shifts I work, what do you think....have you noticed any of this as well. I just think you need to hear what she has to say. If she becomes defensive and won't discuss it with you, then yes you need to report your suspicions.

I believe in hearing people out and not running right to the DNS. I will never depend upon a Glucometer to keep track of/store results properly. So that is why I question your dependence upon the Glucometer memory as part of your evidence.

This is is a serious accusation to make against the nurse. I'm not saying you are wrong in your suspicions, but just please have good hard evidence to support your accusations.

If you printed out glucose readings for the 4 residents that are diabetic for a 2 week span from the MAR and got out the Glucometer & the Log book, it would be evident that the glucometer readings are very accurate. When other nurses record a result of 262 at 11:24am you can attribute that to a resident on the MAR. The day shift should have xxx number of finger sticks and the glucometer reveals all the readings and they are backed up by the correct entry in the MAR. Sometime between midnight and 5am or so a low calibration reading and a high calibration reading will also show up every day. These readings can be found in the nightly log. So by clicking the back button it becomes very obvious what was recorded each shift.

Do you think it is OK to obtain a fingerstick of 562 and record it 369?

From the tone I gather some people think that nurses should just shut up and mind their own business. This actually becomes my business when I know the problem exists. Furthermore suppose now that I know it exists and I have notified the Administration and I know they have not rectified the situation, where would I stand if some government agency asked me one day what did I do after I notified the admin? If the admin refuses to address the situation that is their business but I will have periodic emails sent to them reminding them the problem still persists. These emails will not only be sent via company email but to my own email also. If I get fired for some reason and lose access to my email account at work or they mysteriously get deleted, I have proof that I sent them. I think nurses have a word for that called documentation.

Is it a concern when a resident has Pneumonia and is prescribed a course of antibiotic. 1 Tab a day x 10 days and at the end of the regimen there are 4 tabs left? This is not a borrowing or I got it from the ebox situation. If people want to be lazy and not do the job they are trained to do with integrity then why comment here in a patient safety forum?

Specializes in MICU, SICU, CICU.

I just want to mention that glucometer results can be very innacurate if the hemoglobin is low or if the pt is very acidotic.

It sounds like in this facility the administration advocates for themselves and their friends and pretend like everything's rosy.

Everyone knows this is happening but no one wants to get involved because of the politics in this place.

Many of us have been in your shoes at some point and even been made a target for reporting neglect.

If you have a decent relationship with a provider who can be trusted tell them what you have observed.

A family member should be informed of changes in the patient's condition such as unstable BS, I would keep them in the loop to keep the negligent nurse on her toes. The more people monitoring the problem the better. I am sorry you have to go through this.

Specializes in MICU, SICU, CICU.

I just want to mention that glucometer results can be very innacurate if the hemoglobin is low or if the pt is very acidotic.

It sounds like in this facility the administration advocates for themselves and their friends and pretend like everything's rosy.

Everyone knows this is happening but no one wants to get involved because of the politics in this place.

Many of us have been in your shoes at some point and even been made a target for reporting neglect.

If you have a decent relationship with a provider who can be trusted tell them what you have observed. Show the provider the med card of missed antibiotic doses and the med record.

A family member should be informed of changes in the patient's condition such as unstable BS, I would keep them in the loop to keep the negligent nurse on her toes.

Approach these issues from a clinical standpoint and not a "she's falsifying data and not giving meds." The more people monitoring the problem the better.

When providers and families start saying I dont want her near my patients and I dont want her taking care of my Dad then it will be addressed.

I am sorry you have to go through this.

A couple of years ago the DNS & ADNS were let go. Our facility was once rated very high but recently were downgraded to 2 star. A few months ago the administrator of more than 20 years was fired then the new ADNS, then head of recreation, then admissions coordinator and more.

I think for the sake of the institution it would be best to fix problems from the inside rather than from the public.

The place obviously is financially in the red. If we want jobs as nurses, supervisors, or CNA's we need to focus on doing the best job we can and what we are hired and trained to do.

As a charge nurse we are responsible for the unit. One day when I was working evenings as the regular charge nurse on that unit, a resident needed to be re-weighed. It was late in the shift and for whatever reason I took it upon myself to weigh the individual. I brought the chair scale into her room and proceeded to transfer her to the chair scale. What did I find out? She cannot stand up.

I didn't think about it that day. I recorded the weight and moved on with my work. Maybe I am a freak but I have realized if I work very efficiently and start my job ASAP and utilize a finely tuned routine I can get all my work done and pass every med and do every treatment. What I cannot do is micro manage every worker and do the aforementioned.

The next day after my first med pass I was signing out treatments and an order caught my eye. The resident that I weighed the day before has an order to ambulate BID 200' with a Rolling Walker assist of 1. I have been signing that out every day same as all other nurses. No one ever told me that this lady cannot even stand up.

I think as nurses if there is something that cannot be done we are better off to acknowledge that it cannot be done and address the issue. I had PT/OT eval the lady's ambulation status and advise. Obviously her ambulation status was changed. In my opinion it is better to get things done properly. Now nurses do not have to sign out that she is ambulating BID. It is not on her daily care guide. This is better for everyone.

After the incident with the non ambulatory woman I took it upon myself to create a spreadsheet for my own and my CNA's use. As I went through the treatments I identified things that I thought were probably not getting done. Mrs. abc is supposed to be out of bed for all meals, ambulate so & so xxx feet, splint on Mrs xyz right wrist..... and so on. I printed them and passed them out to my CNA's and told them that this were a few things on the residents care guide that might be getting missed. Please pay attention to each residents care guide and especially these things.

One woman had an order for bunny boots to bilateral lower extremities while in bed. This was identified on the spreadsheet. The CNA came to me and said Mrs. so & so does not have any bunny boots, I checked her closet and all over her room. I said OK and pointed out to the staff that if I don't know there is a problem I cannot do anything about it. I put a request for bunny boots and don't you know our facility does not even use them any longer. In writing I brought a list of concerns like bunny boots to the DNS and asked her to address the issues. I told her that someone in management should be able to clean up orders that are no longer pertinent. When the MD or APRN comes in they are too busy to deal with stupid sh*t. If our facility had an admin person that could review orders that were flagged for concern that would be helpful. That was a long time ago and I presented a second list to the DNS to no avail. Finally I started requesting to the APRN please DC this facility no longer uses bunny boots, resident is on a low air loss mattress and has an order to elevate heels with pillow while in bed. A day or two later the order was discontinued.

If someone spits out or refuses medication, why sign off as administered? Bring it out in the open and then it is common knowledge they do this. If people never drink the Ensure don't sign out 100% get the order discontinued.

Like I said maybe I am a freak but I think it is better to work smarter not harder and better for everyone if the care plan is an actual reflection of the care we provide. It is better for us to have a person independent for transfers and ambulation than an assist of 1 with gait belt and rolling walker. When that person gets up and falls we are not as liable because they are independent.

1@Ipncharlie

Hi. Fingersticks do not always "function", check expiry date. Another problem I have encountered was with a lady who liked sweet finger food, sweets, etc and had to ensure the lancet site was double-thorough clean due to sugar residue from treats snuck in regularly by loving husband. Some meters are incredibly accurate with time and will record plenty over a 24 hour period. Lately when I am double-checking my own patients' tests, I am finding the 24 hr clock time does not always tally and I rely on my watch. Time for a change of equipment I think.

However, it is a grave concern when these issues do crop up and are worthy of double checking in the spirit of the wellbeing of the resident. I sense you have some resentment towards the nurse who may or may not be incompetent or lazy. However, I think the way forward for me would be to go through your line manager and say you may have identified a training need, specifically with regard to BMs equipment use and the importance of getting it right, a lack of double checking (which is something I picked up in your post). Keep your data to backup your concerns. Our patients come first but beware of the trendy blame-culture and it's finger-pointing. Get your facts straight. As a Registered Nurse it is your duty to act as promptly as possible. And rightly, you are putting your patient first. My response may be full of holes but it's an honest first recreation to your post. I don't even know how old this post is but I think my observations may still hold water. I hope this helps rather than hinders our camaraderie towards our colleagues without compromise to our patients.

Our glucometers at work haven't been docking and recording all of our BG results. If I'm in the room, the aide usually shows me as well as tells me the result, but if I am not, they write it down, and I check the computer result against my number. But as I said, a couple of docking stations have been funky lately. It could be something like that and not a deliberate falsification.

Specializes in HH, Peds, Rehab, Clinical.
Not to mention, blood glucose of 300 or above would warrant a call to the MD for sliding scale insulin. That must have been done, or the resident wouldn't be going to the diabetic specialist. Regardless if it is 300, 350...and most just register "HI" if over that--so you have no way of knowing if the FBS was 500 or 1000, unless you sent out for labs.

Consistently, this resident has FBS well over what it should be. With all that being said, there are many, many variables in a finger stick. And diabetes that is uncontrolled. What you could suggest is that you draw labs on this resident for a week or 10 days, and see what the fasting blood sugar actually is.

Be careful what you accuse others of. One could say that with a FBS of 500 or "HI" that the resident wasn't sent out right then and there. And that would be on you.

Not necessarily!! We have residents whose parameters would be 400 b/4 it required a call to their MD. 300 is NOT a set in stone number

When I found that this type of situation was occurring with the "readings" from the other nurse in our wing, I brought it to the attention of the supervisor. She did nothing about it. Did not even comment. She used to sit at the station and observe that same nurse sleep every night. Even the CNA's made frequent comments about Sleeping Beauty and how they could never get her to attend to a resident's need. Throughout the years, I have always wondered why the nursing supervisor would never correct that nurse or intervene in the care that was being compromised.

I find the OP's description of how he has addressed issues and his philosophy on providing care to mesh with mine. It is nice to read that someone is conscientious and resourceful. If only that approach would catch on with others, one by one. Kudos to you OP for your concern and acting upon it.

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