I am an assistant head nurse on my unit, and as such am responsible for putting together staff schedules. I recently posted the holiday schedules and am having a big issue with my unit secretary.
She had requested Thanksgiving, Christmas Eve, and Christmas off this year. All my records indicate that she had these days off last year (this is my first year in this job). This year, I am unable to give her all of these days so have scheduled her to work Christmas Eve and Christmas. She is now "refusing" to work those days and tells me that it is an unreasonable thing to ask since she is a single mother. I am planning on speaking with her Monday, but would like some input from some of you experienced managers.
How would you handle this situation?
Todd