Quote from TheOracle
The rock and the hard place I'm stuck between is that the boss likes her and thinks she's smart and sharp; from a professional clinical stand point I agree that she has valuable skills, but I'm worried that her personality is gonna be a problem not just for me, but the patients as well. She wants to be taking vital signs and brief HPIs and I'm not okay with that because she's too abrasive and non-therapeutic in the dealings she already has with our patients.
With this girl on the clock, our no shows are at an all time low because she gets in there and gets the patients in by calling and following up with appointments.
If the decision were completely in my hands, I'd have fired her weeks ago. But at this point my hands are tied and I have to find a way to manage the situation better - any advice? I'm south of fed up with walking on egg shells around her by a few thousand miles.
This is the point where I get confused, you have done everything you can in an impossible situation.The confusing part is your managers attitude.
The employee may be smart and sharp per your manager,
yet she is not a team player, walks away from you etc.
Would it be better in this economy to find a smart and sharp individual who works well with staff and patients and helps create an environment focused on caring for patients and not staff ego.
It appears she is splitting, she knows
she has the manager on her side, and that is why she can dance with attitude, because she knows there is no consequence.
I work in a managerial capacity ensuring that patient care is delivered effectively and safely in a streamlined manner in addition to occasional odds and ends in actual practice.
In your statement above, seems you need to pin down the scope of your managerial capacity.
In my opinion, if the ensuring that patient care is delivered effectively and safely in a streamlined manner is your role, you should have the power to select
who is on the team, and replace this employee who is so out of line.
She is disrupting the team environment, and I am sure that has an effect
on other team members, let alone patient care.
I saw this issue in a office practice years ago.Very overwhelming, impossible MA with big attitude.I was the RN, and the office manager would do nothing.
The individual was a constant source of conflict, and patients would complain to me about her clinical(not front desk) presentation. I was baffled, until
I discovered why they kept her......................The office manager (MDs wife) did not want to confront patients about their balance owed on the bill.
Not so with the MA, she confronted, embarrassed,harassed patients , and these patients were good people with small balances. She was really aggressive with the others...and that is why they kept her.
So, look for a hidden reason, what is their real
advantage to keeping her?
It also sounds like she is very jealous of you, so enjoys making your life a misery.