So the boss says "When a call light goes off, consider that an error" - page 5

So the hospital where I work is infatuated with customer service and improving survey scores. However, they still love to give us 6 and 7 pts each on a busy really BUSY med/surg/tele floor. With... Read More

  1. Visit  Clementia profile page
    A ringing call light is an error? Your manager is totally out of touch with hospital reality.
    Teresag_CNS likes this.
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  3. Visit  Sadala profile page
    Quote from hherrn
    You mean you actually leave call bells where pts can reach? That is an error.
    That's funny actually. Because what I was thinking when I read the OP is that this kind of managerial dictate is just a set-up for bad things to happen.

    Because it's human nature. People ARE going to be a little less careful about setting that call light up for the pt and you are going to see increased falls and other adverse events if nurses/CNAs/whomever start to get dinged for the pt using the call light. Just my prediction.

    BAD BAD management style.
    Teresag_CNS likes this.

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