So the boss says "When a call light goes off, consider that an error" - page 5

by mindlor 6,379 Views | 40 Comments

So the hospital where I work is infatuated with customer service and improving survey scores. However, they still love to give us 6 and 7 pts each on a busy really BUSY med/surg/tele floor. With only one tech for the whole... Read More

  1. 1
    Quote from hherrn
    You mean you actually leave call bells where pts can reach? That is an error.
    That's funny actually. Because what I was thinking when I read the OP is that this kind of managerial dictate is just a set-up for bad things to happen.

    Because it's human nature. People ARE going to be a little less careful about setting that call light up for the pt and you are going to see increased falls and other adverse events if nurses/CNAs/whomever start to get dinged for the pt using the call light. Just my prediction.

    BAD BAD management style.
    Teresag_CNS likes this.