I understand the anxiety as well but you know that most of the staff will avoid that patient as much as possible because they are such time wasters and the patient has to catch on at some point too. I would feel more secure to have 1 minute with a staff member who wasn't just seeking an exit strategy then to ramble on with pointless stories and requests and keep someone there for longer and longer who didn't want to be there. I do not mind almost any request (within reason, and sometimes even sorta ridiculous ones) so long as they are not constant or used as a ploy or I am not being treated poorly by the patient. I've made sandwiches for homeless patients, scratched backs, trimmed beards, changed socks, brought snacks, made phone calls for patients, and just sat and held hands with someone who was scared. But not because they were being pests and begging for attention, because they asked for my time and were respectful of it. That is all the difference. I am there to care for others but not to be someone's whipping boy.