How do you deal with rude patients? - pg.4 | allnurses

How do you deal with rude patients? - page 4

I am a new nurse, just graduated in May. I am beginning to question whether or not I made the right career choice. The main reason is I cannot stand being yelled at sworn at and basically treated... Read More

  1. Visit  illya profile page
    0
    to rachael i ve been in nursing for 12 years, and 23 before that as a tech. besides the things to say,etc. heres what really helped me. celexa i told my situation to my doctor. and his suggestion was quite helpful. i m in alzheimers/dementia and certified in gerontology. p;ease don t quit nursing, you ve a got a great career ahead of you god bless larry
  2. Visit  schrandt profile page
    0
    [QUOTE]Originally posted by rncountry
    [B]rachel I hope I helped some. And thanks to all who agreed with me, I actually expected to be told that I was not caring enough, or something to that effect.
    Next time you have a rude patient, take a deep breathe, explain you are a professional and expect to be treated like one. Leave the room if necessary, letting the patient know you will be back when they can be calm. When this happens make sure you immediately go to your supervisor and let them know what happened and how you handled it. That way you don't give the patient a way to bite you back.
    And stuck with the career, we need nurses like you!It is my belief that big changes are coming to this profession. The nursing shortage is going to be too severe for it not to. Stick around the fun is only beginning.
    ------
    rncountry, you say this so well as in your other post also. I think I just picked up some good ideas from you, so thank you for that. Always looking for ways to be assertive without being pushy or b____. It seems we take this not only from patients, but many times from providers too.
  3. Visit  whipping girl in 07 profile page
    0
    I encountered a rude, demanding patient last week. Her IV pump was beeping and I went in to fix it (not even MY patient, mind you). She was nagging me ("You must not know what you're doing, why can't you fix that, you messed it up," etc) and finally I turned to her and I said, "Would you like for me to help you?" She said yes. "Then give me a minute to fix this without the running commentary, or I'll leave it for you to fix yourself." She shut up, but she'll probably report that rude young nurse. (Which one? I'm sure management will ask. There are so many of us!)

    Most of the time I'm pretty easy going, but my fuse is short when patients start telling me how to do my job. But sometimes if you just turn it around and ask them if they want you to help them, it at least makes them stop and think about their behavior. Doesn't always change anything though.
  4. Visit  Scavenger'sWife profile page
    0
    There is a lot of great advice here. I agree with them. And PLEASE don't leave nursing just for this reason. It will get easier and you will learn the coping method that works best for you. Personally, I use the kill 'em w kindness routine most of the time and smother them w "Sir" and Ma'am"....if that doesn't work, the Ole Nurses' Eye sure DOES!!:chuckle

    You have to learn to deal w the ones that call you on the phone too. I just had one the last day I worked. He called me twice, demanding I order tests for his mother whom he had suspicions of having been poisoned by two family members for the life insurance! When I asked how to contact him, and he gave me his mental health case worker's ph no, I knew why he was acting out!! His mom was sweet and I had no prob w her. I reported his behavior to the mom's doc and let him handle it.

    Good luck and welcome to nursing! I love it and will never understand why it took me over 25 years to decide this was what I wanted to do!
  5. Visit  renerian profile page
    0
    Not literally but I agree kill em with kindness. Most of the time it is displaced anger not really meant for you but your a convenient target. Try not to take it personal. I know that is hard sometimes. Been there before.


    renerian
  6. Visit  nursecheryl profile page
    0
    The look almost always works for me or speaking to them the way you would a child who is having a temper tantrum. "When you are ready to calm down and speak to me correctly just press the call lite and I'll be back". Ignore the negative and reward the positive with your attention.
  7. Visit  SmilingBluEyes profile page
    0
    yes killing em with kindness often works well. i am almost always successful at this. if not, i calmly tell them i am happy to help them but i appreciate common courtesy as much as the next person. this is with alert and oriented folks that this works best. with those who are not sooo withit...it changes a bit. i just take a lot of deep breaths and do my best. it is RUDE FAMILY MEMBERS i get the biggest irritation from, myself. Good luck to you.
  8. Visit  Happy-ER-RN profile page
    0
    I don't know if I have the energy to kill them with kindness anymore. I kind of think it's a society problem, the general public consists of many inconsiderate, entitled, spoiled, self-centered jerks who need to be put in their place.
    THis is an ER people, what are you waiting on? You are waiting on someone who has a real problem, and yours is BS, so lay there and shut up until we have time to deal with your whiney pathetic little problem. Sorry I didn't rush to get you a blanket, I was taking care of my patient who isn't BREATHING. THis is not first come first serve, you do not get special treatment because you know so and so who works on the 6th floor, and unless you are going to die in the next 30 minutes, you will wait. Some days it seems like everyone thinks the world revolves around them. I am discusted at how people treat me and I really get down on what this world is coming to when people are so mean and nasty. In one night I had a pts husband yell at me while I was starting his wife's IV, with 6 mg of Morphine ready to give. The wife started screaming hysterically and pulled her arm away from me so of course I missed. THe husband called me an idiot and started screaming at me, I left the room because I was so angry and went to another pt. who demanded I take her IV out right now, after we had stuck her 5 times to get one (in her foot). SHe claimed she had asked to go the BR and no one came so she walked on her IV and it was blown. No call light had gone off and I was not notified she needed to use the bathroom. I told her I was going to flush it and make sure it was no good, she started screaming at me and demanded that I take it out IMMEDIATELY. I said, well, I was trying to save you from having to get stuck 5 times, but you can go %$*! yourself. By this time I was just shaking with anger. I don't care if you are sick or in pain, NOTHING gives you a right to treat me like that, NOTHING! I am always kind to my patients and I always give the best care possible, but I am just at a point where if someone wants to be rude to me I don't think I have it in me to kill them with kindness much longer.

    People need to learn that that kind of behavior is not acceptable. Sure, they always apologize later, still no excuse. There needs to be a no tolerance policy for people like this, they should be tossed out on their butts. WHat is going to become of our society if people are allowed to exist like this. In this era of customer service and materialism people think they get to treat you like garbage since they are a paying customer. We need to stand up for ourselves and stop letting rude poeple get their way. They do not deserve kindness.
  9. Visit  lpnstudentin2010 profile page
    0
    i think mabey if you just tell them please dont do that it will be fine. it would work for me. i would feel really bad and not do it ever again
  10. Visit  Rohan profile page
    0
    I had an encouter this weekend with an ER nurse who managed to calm a very combative and rude patient by talking quieter and quieter so that he had to shut up to hear her. She even managed to get an apology out of him! Unfortunately she got busy elsewhere and rather than restrain him, they didn't want to knock him out because he had head trauma, the doc had me and my sister's BF restrain him for staples and stitches. Ooops...went off on a tangent there! Most of the time I think killing them with kindess works better than getting angry back.
  11. Visit  NurCrystal22 profile page
    0
    Quote from rachel h
    I am a new nurse, just graduated in May. I am beginning to question whether or not I made the right career choice. The main reason is I cannot stand being yelled at sworn at and basically treated like crap by patients and family members of patients. I also work at the county hospital, so we have to take everyone, so that's part of the problem. However, in all of my clinicals I was never treated so poorly by patients as I am now that I'm a 'real' nurse.

    Does anyone have any advice on how to deal with these kind of situations so that you stand up for yourself yet don't come off beligerant or rude back to the patient?
    Don't take it personally.

    ~Crystal
  12. Visit  MadisonsMomRN profile page
    0
    Quote from rachel h
    I am a new nurse, just graduated in May. I am beginning to question whether or not I made the right career choice. The main reason is I cannot stand being yelled at sworn at and basically treated like crap by patients and family members of patients. I also work at the county hospital, so we have to take everyone, so that's part of the problem. However, in all of my clinicals I was never treated so poorly by patients as I am now that I'm a 'real' nurse.

    Does anyone have any advice on how to deal with these kind of situations so that you stand up for yourself yet don't come off beligerant or rude back to the patient?
    Just kill them with kindness. The way I see it is they must be miserable in some aspect of their life to make them act that way. Dont take it personal and just leave work at work. :icon_hug:
  13. Visit  needs help profile page
    0
    Rachel, when I first saw your post I knew just what to say. Now after reading all the other posts I'm not sure anymore. You may recognize me from other posts but I am a recently disabled RN that worked with spinal cord injury patients as well as stroke, ortho, cardiac and respiratory patients in a rehab setting. Don't misunderstand though our floor got patients that had been off the ventilator for only 6 hours when they were transferred, so we got them when they were still very sick. Anyway to the rudeness issue. As the charge nurse on my 12 hour shifts when there was a problem between a patient and one of the nurses I ended up taking the patient. Most of the time the "killing them with kindness" routine worked with the alert & oriented patients. When it didn't I was honest with them and told them I was not there to take their abuse. You'd be surprised but I've had more than a few tell me "your here to do whatever I say I'm paying you." To that I respond "no (sir/maam) I'm not here to be a slave or housekeeper, I am here to help you get better and help you lean how to take care of yourself." That usually shut them up for a while. They usually ended up apologizing for their behavior and we ended up talking about their problems during their stay. There was no other behavior problems after that.
    Please remember as others have posted--don't take it personally especially when it is a confused patient. (Which I'm sure you don't) Even when the patient is alert & oriented don't take it personally, many (not all) are this way because they are sick.
    I was going to comment on this subject from the family point of view but the ER experience still make me so mad. I did not get inappropriate with the staff though, I behaved, even though they refused to consider stroke protocol for my hubby. But another time for that. Please don't leave nursing we can use all the good ones we can get and you definitely sound like one.
    BEST OF LUCK RHONDA


Visit Our Sponsors
Top
close
close