Ok, I am a CNA that works in an inpatient hospice center. Of course we deal with difficult families, as do all of you. My situation is this; We have a pt that is dying (shocking!), and his POA is his wife. The poor woman has been caring for her husband for 9 months, and now the end is coming. Understandably, she already was having issues where she would ask questions, and the answers are all in one ear, out the other. She has not been sleeping, even when she went home to rest.
Here is the issue- she has a daughter and a son. They are not coping well, but the son is a problem. There is some kind of psych going on there, and even though he is a grown man, he lives at home. So mom is basicly caring for both. He is the kind of guy that follows you around, asking 7million questions. Mom is now a zombie, like totally insane now. I feel that the patient's care is being very impacted by this son. Mom does not seem able to handle the situation now. The daughter is also kind of this way, but the son is looking up stuff online, trying to tell us we are killing his dying father, and the family is just being pulled by that persuasion.
There have been many caring discussions with this family, to no avail. They have lost it. And when we try to care for pt, it's all "No, do this. No, do that. I read this/that online." And we have lost a grip on caring for him. What do you do in this situation? I, being a CNA, am not an authority figure. I do the best I can and get along with patients & families, and this behooves me. What do I do?